Knowledge Base Articles
- # BUSIES NA Setting
- ~output Option trim_blanks for Outputting Variable Length ASCII Files
- Add in timezone information to raw phone files for new area codes
- Allow duplicates in a non-duplicate built fone file
- Alternative Way of Testing a Survey on Linux
- Ampersanding in files used with >allow_indent and >repeat Statements
- Assign replicate numbers to an existing “raw” sample file
- Buttons Disappear using a !VARIABLE,EMAIL_CHECK
- Call Questionnaire Example
- Callback Date/Time Formats
- Caller ID Blacklisting
- Capture a !rotate_order when using nested rotates
- Causes of Segmentation Faults when running RDG Data
- CGI Hitlog Status Codes
- CGI_HITLOG_SIZE” IN THE PARMFILE CONTROLS SIZE OF CGI_HITLOG
- Change a non-market fone file into one with markets
- Check T-stat and Significance Values
- Cleaning Specs for Various Data Types
- Cleaning up Temporary Files (te######)
- Clear Commands
- Coding mode is producing ERROR #3831 in the server logs
- Complete Set of Mentor Examples
- Complete Set of Survent Examples
- CONTENT_LENGTH not set or zero message
- Continuous Dialing – Keeping interviewers from sitting on a single screen
- Converting a Triple Quota file to a single ASCII record with all 3 values on 1 record
- Create a Caseid for suspended data
- Create a delimited output file with the text of the responses
- Create a file of >Defines for Yesterday, Today, and Tomorrow
- Create an interviewer production report that runs off of intvrlog files
- Create English Reformat Output Files with Multi-Language Studies
- Create/Read a Shopfile
- Creating Subsets of Data
- Current status for study “XXXXX” is: Deactivated. Number of active sessions: #
- Daylight Savings and Time Zone Settings
- DB file search order
- Difference Between Binary and Swapped Binary Data
- Digital Fingerprinting / Forcing respondents to only access survey once – General email reply back to customer
- Display Suspend Text Information
- Display websurvent/webcati text in multi-mode surveys
- DNC.TR to ASCII
- Edit Option of table_tests=[$r region]
- Example of a move program to reformat data
- Example of a move program to reformat data including text pointers
- Example of a Notify script to let you know your study server is down
- Example of a report by interviewer of all the dialing on a particular study
- Example of a report for the number of interviewers that were working on a job for each hour of the day
- Example of a script to automatically bring Snapper up
- Example of a script to automatically bring the study server up
- Example of how to calculate and store weights for weighted data in tables
- Example of how to create a difference between two columns
- Example of how to create a row that is the quotient between two rows using division
- Example of how to create HTML ready web tables
- Example of how to explode the fone file that will read a fone_file and create a TR or ASCII file with one record for every attempt on that number
- Example of how to password protect your web area
- Example of how to run tables using multiple banners
- Example of how to take duplicate numbers that have been dialed and combine them into a single record
- Example of how to that uses the CLEANER block to modify tables
- Example of how to use ~Frequency to create a row variable
- Example of how to use a Readproc to greatly simplify the writing of “overlay” tables
- Example of how to use ownership mode
- Example of Increasing SSH Open Files Limit
- Example of interleaving data from multiple data files
- Example of Numbered Quotas
- Example of Outputting Apostrophes to a Print File
- Example of Programming a Long List of Items on a Web Page
- Example of using !SPECIAL,SAVE_TEXT_LINE_TO_DATA questions
- Example of using Triple Quotas or Set Quotas
- Example of what to do when Linux SSH sessions are immediately timing out
- Example on how to add records into the Do Not Contact file
- Example on how to run RDG data
- Example on how to upshift all the Variable and Text questions in the TR file.
- Example on how to use a zip code to retrieve city/state/county information
- Example on how to use savecolumn and restore column commands
- Examples of Case Sensitivity in Mentor
- Examples of Coding Specs
- Examples of DBR (Disk-Based Response Lists)
- Examples of front-end specs to set up and run tables
- Examples of how to choose certain groups to be asked questions (lowest mentioned, highest rated, every other respondent, etc)
- Examples of running tables with t tests
- Examples of using column_weight and/or row_weight
- Examples on how to calculate “mean of means”
- Examples on how to rotate a response list
- Excel does not properly format output from Reformat
- Explanation on using special interviewer types
- Fail Read_DP_File
- File character encoding / iconv utility
- Final Status vs Last Status on a Sample Record
- Format of Server LL* Records
- Generate phone log records from existing log files
- How can HTML tables be made readable with assistive technology?
- How can you change the character set on webtables?
- How do I find my IP address or public IP address?
- How do I fix up the quota file if I get a crc error when loading the study?
- How do I read a long record file (>32K bytes) into SPSS
- How do I setup the supervisor (survsupr) to run in a script
- How do you change the administrator password for the Survox Console.
- How do you setup a call transfer with the Survox Dialer?
- How does answering machine detection work?
- How does Caller ID work?
- How is “Text” data stored and how much text area do I need?
- How to “loop” through a series of questions without using a loop structure
- How to add 1 to each phone number to create more sample
- How to Add a Net Promoter Score (NPS) to a Table
- How to add rank levels to tables
- How to ask questions in response order “loop”, but store data in standard locations
- How to build and use an external database
- How to capture a tcpdump when encountering telephony/SIP PBX issues
- How to change messages in the msgfile.
- How to change the final status/call history of a fone record
- How to check for a valid zip code when you have a large list of valid zips
- How to clear out locked files
- How to combine two msgfiles
- How to convert a fone file to a delimited file using Reformat
- How to convert a master/trailer file to a data file of trailers with a flag on the first record
- How to convert data from one DB layout to another
- How to create a file that has all the text questions on one delimited data record
- How to create a standard sample disposition report
- How to create a table-ready DEF file from your spec by embedding Mentor commands into your Survent spec
- How to create and use multiple indices with get specific
- How to DeBug a Cron Job
- How to determine International Time Zone
- How to drop duplicates from a file
- How to enable HTTPS for webSurvent, webCATI and the Survox Console
- How to find and fixup records in a corrupted fone file
- How To Find and Send Log Files
- How to find record that has a text string that ends with a quote
- How to fix corrupt text pointers
- How to limit concurrencies
- How to list resolved records via the Survox Console.
- How to make a current record look like a fresh number. !phone, Erase_All_CallHistories
- How to Process Master/Trailer Tables
- How to produce the sequence of a rotate after data has been collected
- How to program a non-standard or complex rotation scheme
- How to put a number down in a specific bucket on the fly using the “preferred time of day” feature
- How to read a .QSP file and strip off all the text leaving only those commands that are for the program
- How to read a comma-delimited file using Mentor and produce a fixed format file
- How to Read External Data into a webSurvent Study
- How to reassign case IDs in sequential order
- How to recount the concurrent usage limit – server:recount
- How to recover a deleted, zapped, or corrupted fone file
- How to redirect a survey to another URL or website from the terminate or complete template.
- How to replay the di log file using the “trace” option of the CDI.
- How to restore a MySQL table from backup.
- How to reverse a kill or zap process
- How to right-justify a left-justified field
- How to rotate a block of questions using !GOTO statements
- How to rotate a list of names in the text of a question
- How to rotate grids in a webSurvent study
- How to run utilities like Quotamod or Foneutil in a local directory
- How to send an email from Survent
- How to set the text area or work area for a study with a case length greater than 32700
- How to set the timezone in WebCATI for interviewer/agents in different timezones.
- How to set up 2 SetTotal Functions on a Page
- How to set up Clusters/Clustered Dialing
- How to set up International Dialing
- How to setup an Apache web server on Linux
- How to split a file into multiple files of equal size
- How to suppress the table number from tables
- How to test/check apache timeout settings for gateway timeout browser issues
- How to to change the case id value to any value (higher or lower)
- How to turn daylight savings time off or on in the phone files
- How to use a ZSPC statement within a Survent spec
- How to use MASTER Quotas
- How to use RECODE_ROTATE_ORDER and ROTATE_ORDER
- How To Use SFTP to Securely Transfer Files
- How to use the ~merge block commands to merge data
- How to use the SQL output files from Reformat
- How to use the tcpdump utility
- How to use the work_length option of ~input
- How to ZAP or ERASE records while live via Supervisor command prompt
- HTML commands and meanings
- I have plenty of fresh numbers but I’m not getting any
- Increasing ssh Open Files Limit for C-shell (csh) Sessions
- Information on ADA Compliance or Section 508 Compliance
- Information on the Zone Table/Latest Version
- Invoking in server ll log file the message “errorcorebad” or WebSurvent/WebCATI survey gets hung on a large grid or large repeat question
- Issues to Consider About Significance Testing
- Issues with choose/pick procedures in “view” mode
- IVRCONTROL file – IVR configuration control file for Survox IVR
- JS File Changes/jQuery Functions/Latest JS files/Demos
- Last Operations fields for location (5320.16)
- Layout for the interviewer summary log files used for reporting
- Limit on size of lines= variables
- Limits Document
- Linux ssh sessions immediately timing out
- List of Different Survent Types of Conditions
- Market Weight Zero Status
- Master quota check flag to enable putting in quota information from master quota file.
- match_text current docs
- Maximum Journal File Size has been Exceeded (Blow #320)
- Mentor Error #2445
- Mentor Error #3332 (MAXVSIZE Error)
- Mentor Error #5070
- Mentor Error #6719
- Mentor proc to convert a .qff to a .qsp
- Migrating from Terminal mode CATI to webCATI
- Mobile Device Hints/Tips
- Mode (Predictive, Preview, Manual) a Phone Number was dialed in
- Move special numbers out of special interviewer stacks and return them to the normal stacks
- My Cron Job Didn’t Run, How Come?
- MySQL Error: 2002 or Database error: Link-ID == false, connect failed error message
- Notes on how to playback playback files
- Number of Calls vs Number of History Slots vs Number of Attempts
- ODBC – File missing error. 32 bit libraries
- ODBC connector issues/MySQL – Troubleshooting
- On-Line Hide/Reveal Sample Issues (System reports out of numbers when it appears it should not be)
- Output open-ends and read them back into the TR file
- Overflows DBfile directory size, ERROR #3736, ERROR #1555
- Overlap of Caseid and Callback Time
- Parmfile Dialer Status Keywords
- PHP warnings and system timezone settings
- Printing quotes from within a print statement
- Produce a top box with a changing percentage base and statistical testing
- Programmer Alert: statbar could not be found
- QSS Quota Screen Enhanced with Automatic Dialer Return Statuses
- Quotas and Surview
- Re-Index Fone Files Indices
- Receive Warning #9720 – Language Issue
- Recommended Apache Configuration Settings
- Recommended procedures for clearing the Browser’s cache and old JavaScripts references
- Recover Missing Data due to File Overwrites While the Study was Active
- Reformat Options to Blank Multi-FIELD Questions that are Skipped/Not Asked
- Release Notes and Bug Fixes for Version 10.2
- Rotating Grids
- Run a Freq/Scan/Listing all in one Mentor spec
- Server Log Warning #8681 server was unable to chmod (not owner?)
- Set Charsets on WebTables
- Setting the ERROR_LIMIT
- Setting the ERROR_STOP ~set Option
- Setting up Multi-Language Studies
- Setting up Multi-Mode Studies
- Setting up Quotas in View Mode
- Setting up your employee VPN account (VPN Tracker 8)
- Smart_RDG Examples
- Soft Callbacks/Approximate Time Calling
- Specifying Multiple Output Files using the ~output Option
- SPI Show Phone Information for study – Screens
- Standard IVR and CATI Shells
- Starting, stopping, restarting and checking the status of the Portal Server
- Stat_Testing on Banners with 27 or More Banner Points
- Steps to Follow if TR Directory is Full / The data (.tr) file directory/index
- Steps to redirect to an external survey from webSurvent or webCATI
- Strange characters from Word are displaying
- Survent Limits
- Survent Reserved Keywords
- Survox and TCPA Compliance
- Survox DAI “Stations” screen no longer populates after an upgrade in the web dashboard
- Survox Default Status Codes.
- Survox ODBC examples
- Survox ODBC Interface setup information
- Survox supported SER / EIS dialer products
- Survox-enabled Dialing Methodologies
- Suspend_Timeout Setting
- Tagalog Language
- Ten+ Ways to Make Mentor Run Faster
- Test a Survox Console Installation or Upgrade
- Textpad and UltraEdit syntax highlighting templates
- Transfering a call using an MSG dialer
- Translation Services
- Triggering “command not found” when executing any Survox Utilities
- Triggering a MySQL error regarding a Survox table when trying to login to the Survox Console
- Update Verbatims in Survent – Real Time
- Updating validation sets
- Use a study specific FST file for specific status reporting
- Use Mentor to convert either a 2-digit year date or a 4-digit year date to other formats
- Use of Markets Hints/Set up Markets
- Use of quota based sample records
- Use of Special Interviewer Types
- Use of the _ input
- Use of the AllowAll Characters Meta Command
- Use of WebSurvent_Get_Hidden in Fone Header
- Use Phone_Move with the Call_Now Stack (Error #9508)
- Using “load table as” and “store table as” Options
- Using ~input to read delimited data
- Using ~write_specs and ~reformat to Output Specs
- Using a !Phone,Convert_To_Respondent_Time Statement
- Using a PHONE,GET_FROM_MARKET Statement
- Using a Select Statement in a Mentor Spec
- Using Existing Case Mode (phone says data record)
- Using files= vs. join= on ~input
- Using MakeData to Manipulate Data
- Using Page Top Line Option
- Using Phantom Input Files for Testing Procedures
- Using QREF to Rotate Attributes Across Various Screens
- Using Stub Indent Commands
- Using the “multi” option of proc=
- Using the >StopWatch Meta Command
- Using the DO_META Command
- Using the DO_TABLES Command
- Using the ECHO_DEFINE Command
- Using the Edit option: minimum_frequency=#
- Using the FILL_TABLE Command
- Using the GLOBAL_EDIT command
- Using the Julian Date System variable
- Using the lines_left Option
- Using the MATCHES Function
- Using the Meta Command: >print_file_defaults
- Using the Print_table_name ~set/edit Option
- Using the repeat= option of prt_data
- Using the Strip Function
- Using the Twilio Lookup service to scrub your sample
- Using the write_now ~output feature
- Video Converter/Compression Tips
- Ways to Add phone records to a live fone file
- Web Study testing hints to show questions or responses using HTML
- WebDash/dashboard not functioning or populating properly
- What does ERROR #9070 mean?
- What is a FOW file?
- What is the best way to check disk space usage on the server?
- What is the ZSPC,DO_COMMAND question type?
- What to check for if fresh numbers are not being released
- What to do when changes are made after going live to maintain the data layout and preserve existing suspended interviews
