IVR Studies via the Survox Console

These instructions assume that you already have a QPX file with the appropriate IVRBLOCK.

Blended IVR studies require you to use the GETHELDIN function to be able to check for a waiting call and connect that call to an interviewer.

Survox Console Instructions

  1. Log into the Survox Console
  2. Click on Create a Project
    1. Inbound and Outbound IVR studies check the IVR Mode
    2. Blended IVR studies check the IVR Mode and either CATI or WebCATI modes
  3. Click on Project Setup
  4. Upload the QPX
    1. For a Blended IVR study you have to upload a spec for each mode
  5. Prepare the sample file
    1. A sample file is required for Blended and Outbound IVR studies
    2. Empty fone files are used for Inbound only studies
  6. Create and Upload the Voice Over Recordings
    1. See the IVR Sound File documentation for more information on uploading the voice over recordings.
  7. For Inbound or Blended IVR studies, a DID number needs to be set up
    1. This instruction set assumes a single DID number for a single study
    2. A multi study DID will require custom work in the Dial-plan and is not part of the IVR
      instruction set
  8. Once you have received a DID number from your carrier, it will need to be set up in the Survox Dialer Console
    1. See the Survox Dialer Console documentation for more information on how to set up the DID number
  9. Set up the IVR Studies control under Manage – Study Control
    1. See IVR Studies in the Survox Console documentation for more information
    2. Click the Server Reload button to save all changes
  10. Click on Deploy
    1. Load the study live
  11. To stop the IVR study from running you would delete the line by selecting the line you wish to delete
    1. Click Delete
    2. Click the Server Reload button to save all changes
  12. You will be able to access the Inbound or Blended study by dialing the DID number that you specified in the IVRCONTROL file
  13. For an Outbound study it will begin dialing your sample at the appropriate shop and day part times

Manage-Study Control-IVR-AddUpdate

 

Manage-Study Control-IVR

NOTE:

  1. IVR runs in its own mode so you cannot set the dial configuration (.dial file) to predictive mode.
    1. Best Practice recommendation is to not risk abandons on an IVR study so 1-to-1 dialing is optimal.
  2. The only setting that has valuable meaning in a .dial file configuration for an IVR study is the number of rings.
Next Topic