# BUSIES NA Setting

The # Busies to NA setting allows you to control how busies are treated.


This controls two things:


  1. How many busies will be allowed before treating the number as a No Answer
  2. Whether to count the intermediate busy calls toward the total number of attempts made


NOTE: The calls are recorded differently than a No Answer (status 103), but will be treated the same as a No Answer as far as how the next attempt is handled.

  • The value specified can be any number from -9 to +9
  • 0 is allowed and is treated the same as 1 such that each busy is treated as a No Answer
  • A negative number says how many busies in a row to allow before getting a status of No Answer, with each call counting as one attempt
  • A positive number says how many busies in a row to allow before getting a status of No Answer, but the intermediate busy calls will not count towards the maximum number of attempts
  • The default is 2 in the standard phone system; that is, two busies in a row are treated as one No Answer, with this only counting as one attempt although it is two calls. (NUMBER_OF_BUSY_GETS_NO_ANSWER =2)

For example:


If NUMBER_OF_BUSY_GETS_NO_ANSWER=4 and you have two busies and one no answer,you get NUMBER_ATTEMPTS=1, NUMBER_OF_CALLS=3, and the status code for the 3 history slots will be 102, 102, and 101 respectively. The first two busies are not counted as attempts.


If NUMBER_OF_BUSY_GETS_NO_ANSWER=4 and you make four busy calls, you get NUMBER_ATTEMPTS=1, NUMBER_OF_CALLS=4 and the history slots will have status codes 102, 102, 102, and 103.