Knowledge Base Articles

• # BUSIES NA Setting
• ~output Option trim_blanks for Outputting Variable Length ASCII Files
• Add in timezone information to raw phone files for new area codes
• Allow duplicates in a non-duplicate built fone file
• Alternative Way of Testing a Survey on Linux
• Ampersanding in files used with >allow_indent and >repeat Statements
• Assign replicate numbers to an existing “raw” sample file
• Buttons Disappear using a !VARIABLE,EMAIL_CHECK
• Call Questionnaire Example
• Callback Date/Time Formats
• Caller ID Blacklisting
• Capture a !rotate_order when using nested rotates
• Causes of Segmentation Faults when running RDG Data
• CGI Hitlog Status Codes
• CGI_HITLOG_SIZE” IN THE PARMFILE CONTROLS SIZE OF CGI_HITLOG
• Change a non-market fone file into one with markets
• Check T-stat and Significance Values
• Cleaning Specs for Various Data Types
• Cleaning up Temporary Files (te######)
• Clear Commands
• Coding mode is producing ERROR #3831 in the server logs
• Complete Set of Mentor Examples
• Complete Set of Survent Examples
• CONTENT_LENGTH not set or zero message
• Continuous Dialing – Keeping interviewers from sitting on a single screen
• Converting a Triple Quota file to a single ASCII record with all 3 values on 1 record
• Create a Caseid for suspended data
• Create a delimited output file with the text of the responses
• Create a file of >Defines for Yesterday, Today, and Tomorrow
• Create an interviewer production report that runs off of intvrlog files
• Create English Reformat Output Files with Multi-Language Studies
• Create/Read a Shopfile
• Creating Subsets of Data
• Current status for study “XXXXX” is: Deactivated. Number of active sessions: #
• Daylight Savings and Time Zone Settings
• DB file search order
• Difference Between Binary and Swapped Binary Data
• Digital Fingerprinting / Forcing respondents to only access survey once – General email reply back to customer
• Display Suspend Text Information
• Display websurvent/webcati text in multi-mode surveys
• DNC.TR to ASCII
• Edit Option of table_tests=[$r region]
• Example of a move program to reformat data
• Example of a move program to reformat data including text pointers
• Example of a Notify script to let you know your study server is down
• Example of a report by interviewer of all the dialing on a particular study
• Example of a report for the number of interviewers that were working on a job for each hour of the day
• Example of a script to automatically bring Snapper up
• Example of a script to automatically bring the study server up
• Example of how to calculate and store weights for weighted data in tables
• Example of how to create a difference between two columns
• Example of how to create a row that is the quotient between two rows using division
• Example of how to create HTML ready web tables
• Example of how to explode the fone file that will read a fone_file and create a TR or ASCII file with one record for every attempt on that number
• Example of how to password protect your web area
• Example of how to run tables using multiple banners
• Example of how to take duplicate numbers that have been dialed and combine them into a single record
• Example of how to that uses the CLEANER block to modify tables
• Example of how to use ~Frequency to create a row variable
• Example of how to use a Readproc to greatly simplify the writing of “overlay” tables
• Example of how to use ownership mode
• Example of Increasing SSH Open Files Limit
• Example of interleaving data from multiple data files
• Example of Numbered Quotas
• Example of Outputting Apostrophes to a Print File
• Example of Programming a Long List of Items on a Web Page
• Example of using !SPECIAL,SAVE_TEXT_LINE_TO_DATA questions
• Example of using Triple Quotas or Set Quotas
• Example of what to do when Linux SSH sessions are immediately timing out
• Example on how to add records into the Do Not Contact file
• Example on how to run RDG data
• Example on how to upshift all the Variable and Text questions in the TR file.
• Example on how to use a zip code to retrieve city/state/county information
• Example on how to use savecolumn and restore column commands
• Examples of Case Sensitivity in Mentor
• Examples of Coding Specs
• Examples of DBR (Disk-Based Response Lists)
• Examples of front-end specs to set up and run tables
• Examples of how to choose certain groups to be asked questions (lowest mentioned, highest rated, every other respondent, etc)
• Examples of running tables with t tests
• Examples of using column_weight and/or row_weight
• Examples on how to calculate “mean of means”
• Examples on how to rotate a response list
• Excel does not properly format output from Reformat
• Explanation on using special interviewer types
• Fail Read_DP_File
• Feature Guide: Multiple DID Routing to a Single Study
• File character encoding / iconv utility
• Final Status vs Last Status on a Sample Record
• Format of Server LL* Records
• Generate phone log records from existing log files
• How can HTML tables be made readable with assistive technology?
• How can you change the character set on webtables?
• How do I find my IP address or public IP address?
• How do I fix up the quota file if I get a crc error when loading the study?
• How do I read a long record file (>32K bytes) into SPSS
• How do I setup the supervisor (survsupr) to run in a script
• How do you change the administrator password for the Survox Console.
• How do you setup a call transfer with the Survox Dialer?
• How does answering machine detection work?
• How does Caller ID work?
• How is “Text” data stored and how much text area do I need?
• How to “loop” through a series of questions without using a loop structure
• How to add 1 to each phone number to create more sample
• How to Add a Net Promoter Score (NPS) to a Table
• How to add rank levels to tables
• How to ask questions in response order “loop”, but store data in standard locations
• How to build and use an external database
• How to capture a tcpdump when encountering telephony/SIP PBX issues
• How to change messages in the msgfile.
• How to change the final status/call history of a fone record
• How to check for a valid zip code when you have a large list of valid zips
• How to clear out locked files
• How to combine two msgfiles
• How to convert a fone file to a delimited file using Reformat
• How to convert a master/trailer file to a data file of trailers with a flag on the first record
• How to convert data from one DB layout to another
• How to create a file that has all the text questions on one delimited data record
• How to create a standard sample disposition report
• How to create a table-ready DEF file from your spec by embedding Mentor commands into your Survent spec
• How to create and use multiple indices with get specific
• How to DeBug a Cron Job
• How to determine International Time Zone
• How to drop duplicates from a file
• How to enable HTTPS for webSurvent, webCATI and the Survox Console
• How to find and fixup records in a corrupted fone file
• How To Find and Send Log Files
• How to find record that has a text string that ends with a quote
• How to fix corrupt text pointers
• How to limit concurrencies
• How to list resolved records via the Survox Console.
• How to make a current record look like a fresh number. !phone, Erase_All_CallHistories
• How to Process Master/Trailer Tables
• How to produce the sequence of a rotate after data has been collected
• How to program a non-standard or complex rotation scheme
• How to put a number down in a specific bucket on the fly using the “preferred time of day” feature
• How to read a .QSP file and strip off all the text leaving only those commands that are for the program
• How to read a comma-delimited file using Mentor and produce a fixed format file
• How to Read External Data into a webSurvent Study
• How to reassign case IDs in sequential order
• How to recount the concurrent usage limit – server:recount
• How to recover a deleted, zapped, or corrupted fone file
• How to redirect a survey to another URL or website from the terminate or complete template.
• How to replay the di log file using the “trace” option of the CDI.
• How to restore a MySQL table from backup.
• How to reverse a kill or zap process
• How to right-justify a left-justified field
• How to rotate a block of questions using !GOTO statements
• How to rotate a list of names in the text of a question
• How to rotate grids in a webSurvent study
• How to run utilities like Quotamod or Foneutil in a local directory
• How to send an email from Survent
• How to set the text area or work area for a study with a case length greater than 32700
• How to set the timezone in WebCATI for interviewer/agents in different timezones.
• How to set up 2 SetTotal Functions on a Page
• How to set up Clusters/Clustered Dialing
• How to set up International Dialing
• How to setup an Apache web server on Linux
• How to split a file into multiple files of equal size
• How to suppress the table number from tables
• How to test/check apache timeout settings for gateway timeout browser issues
• How to to change the case id value to any value (higher or lower)
• How to turn daylight savings time off or on in the phone files
• How to use a ZSPC statement within a Survent spec
• How to use MASTER Quotas
• How to use RECODE_ROTATE_ORDER and ROTATE_ORDER
• ​How To Use SFTP to Securely Transfer Files
• How to use the ~merge block commands to merge data
• How to use the SQL output files from Reformat
• How to use the tcpdump utility
• How to use the work_length option of ~input
• How to ZAP or ERASE records while live via Supervisor command prompt
• HTML commands and meanings
• I have plenty of fresh numbers but I’m not getting any
• Increasing ssh Open Files Limit for C-shell (csh) Sessions
• Information on ADA Compliance or Section 508 Compliance
• Information on the Zone Table/Latest Version
• Invoking in server ll log file the message “errorcorebad” or WebSurvent/WebCATI survey gets hung on a large grid or large repeat question
• Issues to Consider About Significance Testing
• Issues with choose/pick procedures in “view” mode
• IVRCONTROL file – IVR configuration control file for Survox IVR
• JS File Changes/jQuery Functions/Latest JS files/Demos
• Last Operations fields for location (5320.16)
• Layout for the interviewer summary log files used for reporting
• Limit on size of lines= variables
• Limits Document
• Linux ssh sessions immediately timing out
• List of Different Survent Types of Conditions
• Market Weight Zero Status
• Master quota check flag to enable putting in quota information from master quota file.
• match_text current docs
• Maximum Journal File Size has been Exceeded (Blow #320)
• Mentor Error #2445
• Mentor Error #3332 (MAXVSIZE Error)
• Mentor Error #5070
• Mentor Error #6719
• Mentor proc to convert a .qff to a .qsp
• Migrating from Terminal mode CATI to webCATI
• Mobile Device Hints/Tips
• Mode (Predictive, Preview, Manual) a Phone Number was dialed in
• Move special numbers out of special interviewer stacks and return them to the normal stacks
• My Cron Job Didn’t Run, How Come?
• MySQL Error: 2002 or Database error: Link-ID == false, connect failed error message
• Notes on how to playback playback files
• Number of Calls vs Number of History Slots vs Number of Attempts
• ODBC – File missing error. 32 bit libraries
• ODBC connector issues/MySQL – Troubleshooting
• On-Line Hide/Reveal Sample Issues (System reports out of numbers when it appears it should not be)
• Output open-ends and read them back into the TR file
• Overflows DBfile directory size, ERROR #3736, ERROR #1555
• Overlap of Caseid and Callback Time
• Parmfile Dialer Status Keywords
• PHP warnings and system timezone settings
• Printing quotes from within a print statement
• Produce a top box with a changing percentage base and statistical testing
• Programmer Alert: statbar could not be found
• QSS Quota Screen Enhanced with Automatic Dialer Return Statuses
• Quotas and Surview
• Re-Index Fone Files Indices
• Receive Warning #9720 – Language Issue
• Recommended Apache Configuration Settings
• Recommended procedures for clearing the Browser’s cache and old JavaScripts references
• Recover Missing Data due to File Overwrites While the Study was Active
• Reformat Options to Blank Multi-FIELD Questions that are Skipped/Not Asked
• Release Notes and Bug Fixes for Version 10.2
• Rotating Grids
• Run a Freq/Scan/Listing all in one Mentor spec
• Server Log Warning #8681 server was unable to chmod (not owner?)
• Set Charsets on WebTables
• Setting the ERROR_LIMIT
• Setting the ERROR_STOP ~set Option
• Setting up Multi-Language Studies
• Setting up Multi-Mode Studies
• Setting up Quotas in View Mode
• Setting up your employee VPN account (VPN Tracker 8)
• Smart_RDG Examples
• Soft Callbacks/Approximate Time Calling
• Specifying Multiple Output Files using the ~output Option
• SPI Show Phone Information for study – Screens
• Standard IVR and CATI Shells
• Starting, stopping, restarting and checking the status of the Portal Server
• Stat_Testing on Banners with 27 or More Banner Points
• Steps to Follow if TR Directory is Full / The data (.tr) file directory/index
• Steps to redirect to an external survey from webSurvent or webCATI
• Strange characters from Word are displaying
• Survent Limits
• Survent Reserved Keywords
• Survox and TCPA Compliance
• Survox DAI “Stations” screen no longer populates after an upgrade in the web dashboard
• Survox Default Status Codes.
• Survox ODBC examples
• Survox ODBC Interface setup information
• Survox supported SER / EIS dialer products
• Survox-enabled Dialing Methodologies
• Suspend_Timeout Setting
• Tagalog Language
• Ten+ Ways to Make Mentor Run Faster
• Test a Survox Console Installation or Upgrade
• Textpad and UltraEdit syntax highlighting templates
• Transfering a call using an MSG dialer
• Translation Services
• Triggering “command not found” when executing any Survox Utilities
• Triggering a MySQL error regarding a Survox table when trying to login to the Survox Console
• Update Verbatims in Survent – Real Time
• Updating validation sets
• Use a study specific FST file for specific status reporting
• Use Mentor to convert either a 2-digit year date or a 4-digit year date to other formats
• Use of Markets Hints/Set up Markets
• Use of quota based sample records
• Use of Special Interviewer Types
• Use of the _ input
• Use of the AllowAll Characters Meta Command
• Use of WebSurvent_Get_Hidden in Fone Header
• Use Phone_Move with the Call_Now Stack (Error #9508)
• Using “load table as” and “store table as” Options
• Using ~input to read delimited data
• Using ~write_specs and ~reformat to Output Specs
• Using a !Phone,Convert_To_Respondent_Time Statement
• Using a PHONE,GET_FROM_MARKET Statement
• Using a Select Statement in a Mentor Spec
• Using Existing Case Mode (phone says data record)
• Using files= vs. join= on ~input
• Using MakeData to Manipulate Data
• Using Page Top Line Option
• Using Phantom Input Files for Testing Procedures
• Using QREF to Rotate Attributes Across Various Screens
• Using Stub Indent Commands
• Using the “multi” option of proc=
• Using the >StopWatch Meta Command
• Using the DO_META Command
• Using the DO_TABLES Command
• Using the ECHO_DEFINE Command
• Using the Edit option: minimum_frequency=#
• Using the FILL_TABLE Command
• Using the GLOBAL_EDIT command
• Using the Julian Date System variable
• Using the lines_left Option
• Using the MATCHES Function
• Using the Meta Command: >print_file_defaults
• Using the Print_table_name ~set/edit Option
• Using the repeat= option of prt_data
• Using the Strip Function
• Using the Twilio Lookup service to scrub your sample
• Using the write_now ~output feature
• Video Converter/Compression Tips
• Ways to Add phone records to a live fone file
• Web Study testing hints to show questions or responses using HTML
• WebDash/dashboard not functioning or populating properly
• What does ERROR #9070 mean?
• What is a FOW file?
• What is the best way to check disk space usage on the server?
• What is the ZSPC,DO_COMMAND question type?
• What to check for if fresh numbers are not being released
• What to do when changes are made after going live to maintain the data layout and preserve existing suspended interviews