What’s New
Release Notes and Bug Fixes for Version 10.2
What’s New in Version 8.8
Release Notes V8.8.X
Installation
Installation
10.4.0+ System Requirements (64 Bit)
V10.2.6+ System Requirements
V8.8.21 System Requirements
Troubleshooting
Survox Dialer
Dialer Features
General Information
Installation and Setup
IVR Studies
Access IVR Studies
Inbound DID
IVR Programming Techniques
Voice Over Recordings
IVR Studies via Command Line
IVR Studies via Survox Console
Sound Question Types
Supervisor Commands
Survox Dialer Console
Account Administration
Dashboards and Monitoring
Logs and CDR
Sound File Browser
Status and Configuration
Survox Console
Appendices
Customizing your Interface
Migration of Studies
Multiple-Language Studies
Testing your Install
3rd Party Integrations
Survox for KinesisPanel
Kinesis Company Setup
Kinesis Import Sample
Kinesis Project Setup
Kinesis Survey Requirements
Kinesis User Information
Survox for MaritzCX
MaritzCX Company Setup
MaritzCX Import Sample
MaritzCX Project Setup
Survox for Qualtrics
Qualtrics Company Setup
Qualtrics Import Sample
Qualtrics Monitoring
Qualtrics Project Setup
Qualtrics Quota Setup
Qualtrics User API Token
Survox for SurveyMonkey
SurveyMonkey Basics
SurveyMonkey Company Setup
SurveyMonkey Project Setup
3rd Party Shell QPX/Themes
3rd Party Potential Errors
Admin
Add New User
Edit User
Add Security Type
Edit Security Type
Select Company
Add Company
Edit Company
Add Client
Edit Client
View Logs
Usage Reports
Setup Shop
Project Creation
New Project
View-Edit Project
Archives
Archive Project
Un-Archive Project
Manage Archives
Project Setup
Overview
Create-Edit Questionnaire
Design View
Add Pages
Delete Pages
Edit Pages
Add Questions
Copy Questions
Delete Questions
Edit Questions
Move Questions
Delete Questionnaire
Add Questions
Question Types
Copy Study
Write QPX
Logic
Upload Files (Project Setup)
Download Files (Project Setup)
Modify Web Options
Select A Theme
Create A Theme
Modify Index Page
Advanced Web Options
Create Sample
Import Sample Overview
Import Sample Workflows
Import Sample Video Clips
Test
Deploy
Go Live
Access Study
Manage
Shop and Server
Start
Stop
Employee Roster
Set Sample Options
Set Phone Parameters (Shop and Server)
Dialer Configuration (Shop and Server)
Dialer Test
Dialer Control (Shop and Server)
DNC Manage
DNC Upload
Study Control
Activate – Deactivate
Shutdown
Dialer Configuration (Study Control)
Dialer Control (Study Control)
IVR Studies
Monitoring and Stations
Authorize webCATI
Start Stations
Stop Stations
Clear Stations
Tell Stations
Monitoring (Monitoring and Stations)
Manage Sample
Change Callback Times
Convert
Delete Records
Download HTMLResp Files
Erase Call Histories
Fix-Verify
Gather Special Intv Numbers
Hide
List Sample
List Suspends
Market
Modify Parameters
Move to New Stack
Output Sample
Resolve Numbers
Return Owned Numbers
Reveal
Sort Specials by TimeZone
Manage Quotas
Named Quotas
View Named Quotas
Numbered Quotas
Resettable Quotas
Project Tracking
Dashboards
Live Interviewer
Live Study
Shop Summary
Survox Dialer Dashboard
Session Reports
Session by ID
Session by Times
Session by Averages
Session by Counts
Completes Report
Active Calls Report
Resolved Status Report
Productivity Report
Markets
Numbers Available
Within Market
Quota
Sample
Sample Availability
Call Parameters
Current Call Scheduling
Phone Reports
Web Response
Track Study
Track Password
Data Analysis
Verbatims
Run Verbatims
View Verbatims
Custom Web Tables
Run Custom Web Tables
View Custom Web Tables
On-Demand Tables
Run On-Demand Tables
View On-Demand Tables
Data Utilities
Data Tools
Data Conversion
List Data
View Listed Data
Assemble Suspends
Merge Data
Delimited Data Output
Upload Files (Data Analysis)
Download Files (Data Analysis)
Review Completes
View Complete
Edit Complete
Shared Files
Upload Files (Shared Files)
Download Files (Shared Files)
Delete Files
Help
Survent
Introduction to Survent
Basic Prepare Specifications
Introduction to Prepare
Files Created by Prepare
Creating Prepare Specifications
Question Statements
Study Header Statement
Display/Control Options
Programming/Compile Options
Programming/Size Options
Supervisor/Monitor Options
Survent Operational Options
Question Syntax
Question Structure
Question Label Line
Question Text
Basic Question Types
Display Question Type
Field Question Type
Field Question Response List
Numeric Question Type
Text Question Type
Variable Length Question Type
Back-Reference Displays
Miscellaneous Type Displays
Condition Statements
Referencing Question Types
Referencing Data Locations
IF Conditions in Functions
List of IF Condition Examples
File Access Commands
Testing the Questionnaire
Making changes to a live study
Advanced Prepare Specs
Compiler Commands
Compile Control Commands
Compose Control Commands
Data Control Commands
Interview Control Commands
Control Statements
Call Questionnaires
Disk-Based Field Questions
Edit Statements
Expression Statements
Generate Statements
Goto Statements
Reset Statements
Meta Commands
DB Meta Commands
Define Meta Commands
Global Meta Commands
Print File Meta Commands
System Meta Commands
Phone Statements
Call History Related
Dialer Related
Interviewer Mode Related
Market Related
Number Handling Related
Phone Number Retrieval
Sample Info Related
Suspend Related
Quota Statements
Quota Techniques
Named Quota Types
Numbered Quota Type
Managing Master Quotas
Rotations
Special Information Statements
CaseID/Unique ID Related
Data Related
Dates, Study and Employee Information Related
Special, Suspend and Terminate Block Related
Supervisor and Logfile Related
Timer Related
System Statements
ZSPC Statements
Multi-Language Studies
Supervisor Commands
Data Commands
Dialer Commands
Interviewer Commands
Monitoring Commands
Other Supervisor Commands
Phone File Commands
Quota Commands
Stations/Server Commands
Study Commands
Survent Utilities
The Phone System
The Phone System (cont’d)
Appendices
Abbrevation Table
Blow Error Messages
Mentor
1. Introduction
3: Reformatting Your Data
2: Preparing Your Data
4: Basic Tables
5: Intermediate Tables
6a: Advanced Tables
6b. Advanced Tables (cont’d)
7: Tables Viewable Through a Browser
8a: Statistics (Significance Testing)
8b: Statistics (Significance Testing)(cont’d)
9: Specialized Functions
Mentor Appendices
Triple-S Specs
Mentor 8.5 New Features
v8.1/v8.3/v8.5 Features 2009+
Survox Downloads
IVR Outbound, Inbound, Blended
Quick Help Links
Knowledge Base Articles
Survox Default Status Codes.
Search
Menu
Menu
What’s New
Release Notes and Bug Fixes for Version 10.2
What’s New in Version 8.8
Release Notes V8.8.X
Installation
Installation
10.4.0+ System Requirements (64 Bit)
V10.2.6+ System Requirements
V8.8.21 System Requirements
Troubleshooting
Survox Dialer
Dialer Features
General Information
Installation and Setup
IVR Studies
Access IVR Studies
Inbound DID
IVR Programming Techniques
Voice Over Recordings
IVR Studies via Command Line
IVR Studies via Survox Console
Sound Question Types
Supervisor Commands
Survox Dialer Console
Account Administration
Dashboards and Monitoring
Logs and CDR
Sound File Browser
Status and Configuration
Survox Console
Appendices
Customizing your Interface
Migration of Studies
Multiple-Language Studies
Testing your Install
3rd Party Integrations
Survox for KinesisPanel
Kinesis Company Setup
Kinesis Import Sample
Kinesis Project Setup
Kinesis Survey Requirements
Kinesis User Information
Survox for MaritzCX
MaritzCX Company Setup
MaritzCX Import Sample
MaritzCX Project Setup
Survox for Qualtrics
Qualtrics Company Setup
Qualtrics Import Sample
Qualtrics Monitoring
Qualtrics Project Setup
Qualtrics Quota Setup
Qualtrics User API Token
Survox for SurveyMonkey
SurveyMonkey Basics
SurveyMonkey Company Setup
SurveyMonkey Project Setup
3rd Party Shell QPX/Themes
3rd Party Potential Errors
Admin
Add New User
Edit User
Add Security Type
Edit Security Type
Select Company
Add Company
Edit Company
Add Client
Edit Client
View Logs
Usage Reports
Setup Shop
Project Creation
New Project
View-Edit Project
Archives
Archive Project
Un-Archive Project
Manage Archives
Project Setup
Overview
Create-Edit Questionnaire
Design View
Add Pages
Delete Pages
Edit Pages
Add Questions
Copy Questions
Delete Questions
Edit Questions
Move Questions
Delete Questionnaire
Add Questions
Question Types
Copy Study
Write QPX
Logic
Upload Files (Project Setup)
Download Files (Project Setup)
Modify Web Options
Select A Theme
Create A Theme
Modify Index Page
Advanced Web Options
Create Sample
Import Sample Overview
Import Sample Workflows
Import Sample Video Clips
Test
Deploy
Go Live
Access Study
Manage
Shop and Server
Start
Stop
Employee Roster
Set Sample Options
Set Phone Parameters (Shop and Server)
Dialer Configuration (Shop and Server)
Dialer Test
Dialer Control (Shop and Server)
DNC Manage
DNC Upload
Study Control
Activate – Deactivate
Shutdown
Dialer Configuration (Study Control)
Dialer Control (Study Control)
IVR Studies
Monitoring and Stations
Authorize webCATI
Start Stations
Stop Stations
Clear Stations
Tell Stations
Monitoring (Monitoring and Stations)
Manage Sample
Change Callback Times
Convert
Delete Records
Download HTMLResp Files
Erase Call Histories
Fix-Verify
Gather Special Intv Numbers
Hide
List Sample
List Suspends
Market
Modify Parameters
Move to New Stack
Output Sample
Resolve Numbers
Return Owned Numbers
Reveal
Sort Specials by TimeZone
Manage Quotas
Named Quotas
View Named Quotas
Numbered Quotas
Resettable Quotas
Project Tracking
Dashboards
Live Interviewer
Live Study
Shop Summary
Survox Dialer Dashboard
Session Reports
Session by ID
Session by Times
Session by Averages
Session by Counts
Completes Report
Active Calls Report
Resolved Status Report
Productivity Report
Markets
Numbers Available
Within Market
Quota
Sample
Sample Availability
Call Parameters
Current Call Scheduling
Phone Reports
Web Response
Track Study
Track Password
Data Analysis
Verbatims
Run Verbatims
View Verbatims
Custom Web Tables
Run Custom Web Tables
View Custom Web Tables
On-Demand Tables
Run On-Demand Tables
View On-Demand Tables
Data Utilities
Data Tools
Data Conversion
List Data
View Listed Data
Assemble Suspends
Merge Data
Delimited Data Output
Upload Files (Data Analysis)
Download Files (Data Analysis)
Review Completes
View Complete
Edit Complete
Shared Files
Upload Files (Shared Files)
Download Files (Shared Files)
Delete Files
Help
Survent
Introduction to Survent
Basic Prepare Specifications
Introduction to Prepare
Files Created by Prepare
Creating Prepare Specifications
Question Statements
Study Header Statement
Display/Control Options
Programming/Compile Options
Programming/Size Options
Supervisor/Monitor Options
Survent Operational Options
Question Syntax
Question Structure
Question Label Line
Question Text
Basic Question Types
Display Question Type
Field Question Type
Field Question Response List
Numeric Question Type
Text Question Type
Variable Length Question Type
Back-Reference Displays
Miscellaneous Type Displays
Condition Statements
Referencing Question Types
Referencing Data Locations
IF Conditions in Functions
List of IF Condition Examples
File Access Commands
Testing the Questionnaire
Making changes to a live study
Advanced Prepare Specs
Compiler Commands
Compile Control Commands
Compose Control Commands
Data Control Commands
Interview Control Commands
Control Statements
Call Questionnaires
Disk-Based Field Questions
Edit Statements
Expression Statements
Generate Statements
Goto Statements
Reset Statements
Meta Commands
DB Meta Commands
Define Meta Commands
Global Meta Commands
Print File Meta Commands
System Meta Commands
Phone Statements
Call History Related
Dialer Related
Interviewer Mode Related
Market Related
Number Handling Related
Phone Number Retrieval
Sample Info Related
Suspend Related
Quota Statements
Quota Techniques
Named Quota Types
Numbered Quota Type
Managing Master Quotas
Rotations
Special Information Statements
CaseID/Unique ID Related
Data Related
Dates, Study and Employee Information Related
Special, Suspend and Terminate Block Related
Supervisor and Logfile Related
Timer Related
System Statements
ZSPC Statements
Multi-Language Studies
Supervisor Commands
Data Commands
Dialer Commands
Interviewer Commands
Monitoring Commands
Other Supervisor Commands
Phone File Commands
Quota Commands
Stations/Server Commands
Study Commands
Survent Utilities
The Phone System
The Phone System (cont’d)
Appendices
Abbrevation Table
Blow Error Messages
Mentor
1. Introduction
3: Reformatting Your Data
2: Preparing Your Data
4: Basic Tables
5: Intermediate Tables
6a: Advanced Tables
6b. Advanced Tables (cont’d)
7: Tables Viewable Through a Browser
8a: Statistics (Significance Testing)
8b: Statistics (Significance Testing)(cont’d)
9: Specialized Functions
Mentor Appendices
Triple-S Specs
Mentor 8.5 New Features
v8.1/v8.3/v8.5 Features 2009+
Survox Downloads
IVR Outbound, Inbound, Blended
Quick Help Links
Knowledge Base Articles
Survox Default Status Codes.
Survox-enabled Dialing Methodologies
