How do you setup a call transfer with the Survox Dialer?

Attended transfer allows you to put the respondent on hold, call a third party, relay appropriate information to that third party and then release the respondent to that third party.

''Put the respondent on hold{ PARK1: .20 !PHONE, PARK  }''Get the new you want to call. This can also be set to a static number using the SPECIAL,SAVE_TEXT_LINE_TO_DATA{ NUMTODIAL: Respondent is on hold:What number would you like to dial?!VARIABLE, NUMERIC_ONLY,10,10 } { DIAL3PARTY: .20!PHONE, CALL, NUMTODIAL } ''At this point the interviewer will be talking to the third party and the respondent is hearing hold music.{ CALL1: .1Call connected?!FIELD(skipto TRANSFER)1 Call Connected, Complete Transfer2 Call Not Connected, Reconnect to Respondent }''GET RESPONDENT{ GETPARK1: .20!PHONE,GETPARK,PARK1 } ''Check if Respondent still on the phone.{ !IF GETPARK1A$<>"OK"Respondent Hung Up!DISPLAY }{!IF GETPARK1A$<>"OK"!SPECIAL, ABORT_INTERVIEW } { TRANSFER:!GOTO }''Get Respondent call{ JOINPARK1: .20!PHONE,JOINPARKED,PARK1 } ''Take third party call and connect to Respondent{ JOINCURR: .20!PHONE,JOIN }''Now the respondent and third party are connected you can now continue to the end of the survey.


Un-Attended transfer allows you to immediately transfer the call to a third party.

''Put the respondent on hold{ PARK1: .20!PHONE, PARK }''Get the new you want to call. You can also use an SPECIAL,SAVE_TEXT_LINE_TO_DATA to set a static number{ NUMTODIAL:5555551234!SPECIAL, SAVE_TEXT_LINE_TO_DATA } { DIAL3PARTY: .20!PHONE, CALL, NUMTODIAL } { TRANSFER:!GOTO }''Get Respondent call{ JOINPARK1: .20!PHONE,JOINPARKED,PARK1 }''Take thrid party call and connect to Respondent{ JOINCURR: .20!PHONE,JOIN }''Now the respondent and third party are connected you can now continue to the end of the survey.