Productivity Report

The Productivity report displays both active as well as resolved status information from the phone file. Such information includes: total calls made, completes, resolves, incidence, callbacks, busies, no answers, total phone hours, hours on completes, hours on suspends, hours on resolved statuses, hours on active statuses, calls per hour and completes per hour. You can use this report to track interviewer as well as study information across specific time periods.

  1. Click on the Project Tracking Tab
  2. Click Session Reports
  3. Click Productivity Report
  4. Select the environment from the drop down menu
  5. Click the “Go” button
  6. Select either “Interviewer rate per hour” or  “Rate per complete”
    1. If Interviewer per hour is selected, enter in the interviewer rate
    2. If Rate per complete is selected, enter in the complete rate
  7. Select Row to report on: Interviewer, Study or Dates
    1. If Interviewer is selected, choose the interviewers from the drop down menu, then select a date or date range to report on
    2. If Study is selected, choose the studies from the drop down menu, then select a date or date range to report on
    3. If Dates are selected, select a date or date range to report on
  8. Select Sort by: Interviewer, Study or Dates
  9. Select the date range to report on
  10. Click the “Run Report” button
  11. If the report already exists, a popup menu will appear asking you if you want to overwrite the report. Click the “Overwrite” button to overwrite it or the “Cancel” button to cancel the report creation
  12. The report will popup in a separate window
  13. You can download the productivity.html report as a zipped file


Report Information

The Productivity report includes the following information:

Variable Description
Dates/Interviewers/Studies Date ranges/Interviewers/Studies specified
Total Sessions Number of sessions
Calls Made Total number of calls made
Completes Total number of completed interviews
Other Resolved Total number of resolves other than completes
Incidence (Completes/Completes-Terms) – Provides calculation for completes ratio
Callbacks Scheduled Amount of callbacks scheduled
Busy/no Answer/Other Active Amount of busies, no answers and other active statuses
Total Phone Hours Total phone hours including active and resolved statuses
Hours on Completes Total hours spent on completes
Hours on Suspends Total hours spent on suspends (callbacks to complete)
Hours on Other Resolved Total hours spent on resolved numbers other than completes
Hours on Other Active Total hours spent on active numbers
Calls per Hour Total calls per hour
Completes per Hour Total completes per hour
Total Cost (based on Intv Rate) Total cost based on Interviewer Rate entered
Cost per Complete (based on Intv Rate) Cost per complete based on Interviewer Rate entered