Active Calls Report

The Active Calls report displays active call information from the phone file. Such information includes: No answers, busies and timed callbacks. You can use this report to track interviewer as well as study information across specific time periods.

  1. Click on the Project Tracking Tab
  2. Click Session Reports
  3. Click Active Calls Report
  4. Select the environment from the drop down menu
  5. Click the “Go” button
  6. Select Row to report on: Interviewer, Study or Dates
    1. If Interviewer is selected, choose the interviewers from the drop down menu, then select a date or date range to report on
    2. If Study is selected, choose the studies from the drop down menu, then select a date or date range to report on
    3. If Dates are selected, select a date or date range to report on
  7. Select Sort by: Interviewer, Study or Dates
  8. Select the date range to report on
  9. Click the “Run Report” button
  10. If the report already exists, a popup menu will appear asking you if you want to overwrite the report. Click the “Overwrite” button to overwrite it or the “Cancel” button to cancel the report creation
  11. The report will popup in a separate window
  12. You can download the active_calls.html report as a zipped file



Report Information

The Active Calls report includes the following information:

Variable Description
Dates/Interviewers/Studies Date ranges/Interviewers/Studies specified
Total Sessions Number of sessions
Total Calls Made Total number of calls made
Total Active Status Total amount of numbers with active statuses
No Answer Number of No answers
Busy Number of busies
Busy–>N/A Number of busies that equal a no answer
Timed Callback Number of specific timed callbacks
Callback Unspecified time Number of unspecified timed callbacks
User no Answer Statuses User specific no answers
User Busy Statuses User specific busies
User Timed Callbacks User specific timed callbacks
Special Interviewer Amount of numbers in special interviewer stacks
Move to Some Other Stack Amount of numbers that moved to another calling stack
User no Answer (501-600) User specific no answers with status of 501-600
User Timed (601-680) User specific timed calls with statuses of 601-680
User Busy (681-700) User specific busies with status of 681-700
User Timed N/A User specific no answers
Dialer Callback Number of dialer related callbacks
Survox Callback Number of Survox related callbacks