Stop, Pause, and Resume dialing commands can be issued either via the Survox Console or command line.  The Set Dialer command is only available via the command line.

• Stop Dialing – The stop dialing command will tell the dialer to stop dialing on a particular study.
  • Example: stopdialing bank1
  • Dialing will then be stopped on bank1 until you tell the system is restarted or the study is cleared and reloaded.
• Pause Dialing – The pause dialing command will tell the dialer to pause all dialing on a particular study.
  • Example: pausedialing bank1
  • Dialing will be paused on bank1 until a resume is issued or the system is restarted.
• Resume Dialing – The resume dialing command tells the system to start dialing again after a pause.
  • Example: resumedialing bank1
  • Dialing will be resumed on bank1 if the study had been paused.
• Set Dialer – This allows you to change some of the study specific dialer configuration variables that you have in your .dial file.

Available Parameters

• Number of rings (number_rings) before being set to ‘no answer’.  Values can be from 1 to 8
  • Example setdialer bank1 number_rings=4
  • This will set the number of rings on study bank1 to 4
• Abandonment Rate (nuisance) is the target # of calls to drop per 10000 connects.  Values can be from 0 to 300.
  • Example: setdialer bank1 abandonment_rate=300
  • This will set the abandonment rate on bank1 to 300
• Answering machine (have_ans_machine) detection tells the system how to handle answering machine detection.  Values are Yes/NO/IVR.
  • Example: setdialer bank1 have_ans_machine=y
  • This will set the answering machine detection on bank1 to on 
• Record whole interview (record_whole) tells the system to turn on (Yes) or off (No) whole recording.
  • Example: setdialer  bank1 record_whole=Y
  • This will set record whole interview to on
• Get help
  • Example: setdialer help
  • Prints the help screen belownumber_rings: # of times to ring before calling it a ‘no answer’
    A number between 1 and 8

    nuisance: target # of calls to drop per TEN thousand numbers dialed
    A number between 0 and 999

    have_ans_machine: Whether to detect answering machines
    Y(es), N(o) or IVR(connect)

    (record_whole) : Whether to record the whole interview
    Y(es) or N(o)

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