Inbound IVR can be accessed by dialing into the DID number that you specified in the IVRCONTROL file.

Outbound IVR will be started when the study server is either restarted or the IVRCONTROL file is reread.

Start your interviewers on the dialer as you normally would.   The interviewers will be able to check for a respondent on hold with the GETHELDIN statement or they can begin dialing on the study as normal.

Inbound respondent portions can be accessed by dialing into the DID number that you specified in the IVRCONTROL file.

NOTE1: Use command line to make any updates to the IVRCONTROL file. This will let you know if you are missing a sound file (voice over).  It currently does not show this if you are updating the file via the Survox Console.

NOTE2: If the study server is restarted manually or by a cron job, the IVR studies will need to be restarted by issuing the “ivrcontrolfile update” command in a supervisor session.