Within Market
The Within Market report provides specific market availability information across timezones for each defined market. You can use this report to see exactly how many available numbers, fresh numbers, resolved numbers, and completes you have in a particular market.
- Click on the Project Tracking Tab
- Click Markets
- Click Within Market
- Select a study from the drop down menu
- Enter a specific market to report on and Click the “OK” button
- Or, Click the “OK” button to see all markets if a specific market isn’t entered
- The report will display on the screen
Report Information
The Within Market report includes the following information:
| Variable | Description |
|---|---|
| Available | Numbers available to be dialed |
| Fresh/No Answer | Numbers that haven’t been dialed/No Answers |
| Timed/Other | Callbacks |
| Resolved | Numbers that cannot be dialed again |
| Complete | Completed numbers that cannot be dialed again |
| Other Resolved | Resolved numbers that won’t be dialed again; i.e. refusals, language problem, non residential etc. |
| Variable | Description |
| Fresh Numbers | Numbers that haven’t been dialed |
| Call in day-part 1 | Numbers available to be dialed in the morning daypart |
| Call in day-part 2 | Numbers available to be dialed in the afternoon daypart |
| Call in day-part 3 | Numbers available to be dialed in the evening daypart |
| Call in day-part 1 or 2 | Numbers available to be dialed in the morning or afternoon dayparts |
| Call in day-part 1 or 3 | Numbers available to be dialed in the morning or evening dayparts |
| Call in day-part 2 or 3 | Numbers available to be dialed in the afternoon or evening dayparts |
| Call in day-part 1, 2, 3 | Numbers available to be dialed in the morning, afternoon or evening dayparts |
| All Targeted Attempts | Holding area for numbers that have reached all of their daypart attempts. They can be released by a Supervisor at any time |
| Holding Area | A job specific holding area for numbers which can be released at a later time |