DNC Manage allows you to specify which shopwide DNC files to use as defaults when importing sample for all studies.

All files need to have a .dnc or a .dncprefix extension and must be in ASCII format. Upon uploading, it will convert the file into a TR file.

1. Click on the Manage tab
2. Click Shop and Server
3. Click DNC Manage
4. Select an environment from the drop down menu
5. Select an uploaded file
6. Specify the type of DNC file that it will be:
   1. Phone Number: Full phone number
   2. Prefix: Prefix number
   3. Server: Set the file as a server type file
7. Specify the phone status to use
8. Click the “Add” button to add a file to the list
9. Click the red X to remove a file

A shopwide DNC file checks the phone number as the fone file is built. This is done for all studies in an environment unless removed from the list. The files are placed in a dnc directory in the environment the Survox software is running. If a file is copied via command line, it must be in a TR file format.

If you add a shopwide DNC file after studies have gone live, it will NOT be applied to an existing job unless the fone file is rebuilt.

Steps to take to rebuild a fone file to use new shopwide DNC file:

1. Deactivate the Study
2. Convert the fone file to ASCII using the Manage – Manage Sample – Convert tab
3. Delete the existing fone file via command line
4. Modify the .HED file and add a line to use the new DNC file i.e. dncfile=/home/acme/dnc/c_server_dnc.tr,status=952
5. Upload the new .HED file and the ASCII fone records
6. Use Import Sample to rebuild a new fone file
7. Activate the Study

If a shopwide and server DNC file are the same file, you can put the server DNC file in place and the steps above do not need to be taken. The study server will then keep those records from being dialed.