3rd Party Potential Errors

Qualtrics

Error:  May see a Bad Request Issue in browser

This Issue is on Qualtrics side.

Solution:  Close all browser windows or delete cookies

Kinesis

Error:  “ERROR:You must be connected with a valid session to call this method.”

Solution:  Check that the username and login are correct and check that the IP address for the system has been registered with Kinesis for the clients survey site.

Survey Monkey

Error:    ERROR:Error [403]: Developer Inactive

Solution:  Check that the api key and token are correct

Third Party Counter

Error:   On Screen error if unable to connect to site: “Unable to validate Survox/Qualtrics Survey Suite Integration. Please contact Survox support.”

Solution:  Specific error message in Apache error log tagged with “3rd Party Validate”