3rd Party Potential Errors
Qualtrics
Error: May see a Bad Request Issue in browser
This Issue is on Qualtrics side.
Solution: Close all browser windows or delete cookies
Kinesis
Error: “ERROR:You must be connected with a valid session to call this method.”
Solution: Check that the username and login are correct and check that the IP address for the system has been registered with Kinesis for the clients survey site.
Survey Monkey
Error: ERROR:Error [403]: Developer Inactive
Solution: Check that the api key and token are correct
Third Party Counter
Error: On Screen error if unable to connect to site: “Unable to validate Survox/Qualtrics Survey Suite Integration. Please contact Survox support.”
Solution: Specific error message in Apache error log tagged with “3rd Party Validate”