Enghouse Insights (Powered by Survox) Documentation
  • What’s New
    • Release Notes and Bug Fixes for Version 10.2
    • What’s New in Version 8.8
    • Release Notes V8.8.X
  • Installation
    • Installation
    • 10.4.0+ System Requirements (64 Bit)
    • V10.2.6+ System Requirements
    • V8.8.21 System Requirements
    • Troubleshooting
  • Survox Dialer
    • Dialer Features
    • General Information
    • Installation and Setup
    • IVR Studies
      • Access IVR Studies
      • Inbound DID
      • IVR Programming Techniques
      • Voice Over Recordings
      • IVR Studies via Command Line
      • IVR Studies via Survox Console
    • Sound Question Types
    • Supervisor Commands
    • Survox Dialer Console
      • Account Administration
      • Dashboards and Monitoring
      • Logs and CDR
      • Sound File Browser
      • Status and Configuration
  • Survox Console
    • Appendices
      • Customizing your Interface
      • Migration of Studies
      • Multiple-Language Studies
      • Testing your Install
    • 3rd Party Integrations
      • Survox for KinesisPanel
        • Kinesis Company Setup
        • Kinesis Import Sample
        • Kinesis Project Setup
        • Kinesis Survey Requirements
        • Kinesis User Information
      • Survox for MaritzCX
        • MaritzCX Company Setup
        • MaritzCX Import Sample
        • MaritzCX Project Setup
      • Survox for Qualtrics
        • Qualtrics Company Setup
        • Qualtrics Import Sample
        • Qualtrics Monitoring
        • Qualtrics Project Setup
        • Qualtrics Quota Setup
        • Qualtrics User API Token
      • Survox for SurveyMonkey
        • SurveyMonkey Basics
        • SurveyMonkey Company Setup
        • SurveyMonkey Project Setup
      • 3rd Party Shell QPX/Themes
      • 3rd Party Potential Errors
    • Admin
      • Add New User
      • Edit User
      • Add Security Type
      • Edit Security Type
      • Select Company
      • Add Company
      • Edit Company
      • Add Client
      • Edit Client
      • View Logs
      • Usage Reports
      • Setup Shop
    • Project Creation
      • New Project
      • View-Edit Project
      • Archives
        • Archive Project
        • Un-Archive Project
        • Manage Archives
    • Project Setup
      • Overview
      • Create-Edit Questionnaire
        • Design View
          • Add Pages
          • Delete Pages
          • Edit Pages
          • Add Questions
          • Copy Questions
          • Delete Questions
          • Edit Questions
          • Move Questions
          • Delete Questionnaire
        • Add Questions
        • Question Types
        • Copy Study
        • Write QPX
        • Logic
      • Upload Files (Project Setup)
      • Download Files (Project Setup)
      • Modify Web Options
        • Select A Theme
        • Create A Theme
        • Modify Index Page
        • Advanced Web Options
      • Create Sample
        • Import Sample Overview
        • Import Sample Workflows
        • Import Sample Video Clips
      • Test
    • Deploy
      • Go Live
      • Access Study
    • Manage
      • Shop and Server
        • Start
        • Stop
        • Employee Roster
        • Set Sample Options
        • Set Phone Parameters (Shop and Server)
        • Dialer Configuration (Shop and Server)
        • Dialer Test
        • Dialer Control (Shop and Server)
        • DNC Manage
        • DNC Upload
      • Study Control
        • Activate – Deactivate
        • Shutdown
        • Dialer Configuration (Study Control)
        • Dialer Control (Study Control)
        • IVR Studies
      • Monitoring and Stations
        • Authorize webCATI
        • Start Stations
        • Stop Stations
        • Clear Stations
        • Tell Stations
        • Monitoring (Monitoring and Stations)
      • Manage Sample
        • Change Callback Times
        • Convert
        • Delete Records
        • Download HTMLResp Files
        • Erase Call Histories
        • Fix-Verify
        • Gather Special Intv Numbers
        • Hide
        • List Sample
        • List Suspends
        • Market
        • Modify Parameters
        • Move to New Stack
        • Output Sample
        • Resolve Numbers
        • Return Owned Numbers
        • Reveal
        • Sort Specials by TimeZone
      • Manage Quotas
        • Named Quotas
        • View Named Quotas
        • Numbered Quotas
        • Resettable Quotas
    • Project Tracking
      • Dashboards
        • Live Interviewer
        • Live Study
        • Shop Summary
        • Survox Dialer Dashboard
      • Session Reports
        • Session by ID
        • Session by Times
        • Session by Averages
        • Session by Counts
        • Completes Report
        • Active Calls Report
        • Resolved Status Report
        • Productivity Report
      • Markets
        • Numbers Available
        • Within Market
      • Quota
      • Sample
        • Sample Availability
        • Call Parameters
        • Current Call Scheduling
        • Phone Reports
      • Web Response
        • Track Study
        • Track Password
    • Data Analysis
      • Verbatims
        • Run Verbatims
        • View Verbatims
      • Custom Web Tables
        • Run Custom Web Tables
        • View Custom Web Tables
      • On-Demand Tables
        • Run On-Demand Tables
        • View On-Demand Tables
      • Data Utilities
        • Data Tools
        • Data Conversion
        • List Data
        • View Listed Data
        • Assemble Suspends
        • Merge Data
        • Delimited Data Output
      • Upload Files (Data Analysis)
      • Download Files (Data Analysis)
      • Review Completes
        • View Complete
        • Edit Complete
    • Shared Files
      • Upload Files (Shared Files)
      • Download Files (Shared Files)
      • Delete Files
    • Help
  • Survent
    • Introduction to Survent
    • Basic Prepare Specifications
      • Introduction to Prepare
        • Files Created by Prepare
        • Creating Prepare Specifications
        • Question Statements
      • Study Header Statement
        • Display/Control Options
        • Programming/Compile Options
        • Programming/Size Options
        • Supervisor/Monitor Options
        • Survent Operational Options
      • Question Syntax
        • Question Structure
        • Question Label Line
        • Question Text
      • Basic Question Types
        • Display Question Type
        • Field Question Type
        • Field Question Response List
        • Numeric Question Type
        • Text Question Type
        • Variable Length Question Type
      • Back-Reference Displays
        • Miscellaneous Type Displays
      • Condition Statements
        • Referencing Question Types
        • Referencing Data Locations
        • IF Conditions in Functions
        • List of IF Condition Examples
      • File Access Commands
      • Testing the Questionnaire
      • Making changes to a live study
    • Advanced Prepare Specs
      • Compiler Commands
        • Compile Control Commands
        • Compose Control Commands
        • Data Control Commands
        • Interview Control Commands
      • Control Statements
        • Call Questionnaires
        • Disk-Based Field Questions
        • Edit Statements
        • Expression Statements
        • Generate Statements
        • Goto Statements
        • Reset Statements
      • Meta Commands
        • DB Meta Commands
        • Define Meta Commands
        • Global Meta Commands
        • Print File Meta Commands
        • System Meta Commands
      • Phone Statements
        • Call History Related
        • Dialer Related
        • Interviewer Mode Related
        • Market Related
        • Number Handling Related
        • Phone Number Retrieval
        • Sample Info Related
        • Suspend Related
      • Quota Statements
        • Quota Techniques
        • Named Quota Types
        • Numbered Quota Type
        • Managing Master Quotas
      • Rotations
      • Special Information Statements
        • CaseID/Unique ID Related
        • Data Related
        • Dates, Study and Employee Information Related
        • Special, Suspend and Terminate Block Related
        • Supervisor and Logfile Related
        • Timer Related
      • System Statements
        • ZSPC Statements
    • Multi-Language Studies
    • Supervisor Commands
      • Data Commands
      • Dialer Commands
      • Interviewer Commands
      • Monitoring Commands
      • Other Supervisor Commands
      • Phone File Commands
      • Quota Commands
      • Stations/Server Commands
      • Study Commands
    • Survent Utilities
    • The Phone System
    • The Phone System (cont’d)
    • Appendices
      • Abbrevation Table
      • Blow Error Messages
  • Mentor
    • 1. Introduction
    • 3: Reformatting Your Data
    • 2: Preparing Your Data
    • 4: Basic Tables
    • 5: Intermediate Tables
    • 6a: Advanced Tables
    • 6b. Advanced Tables (cont’d)
    • 7: Tables Viewable Through a Browser
    • 8a: Statistics (Significance Testing)
    • 8b: Statistics (Significance Testing)(cont’d)
    • 9: Specialized Functions
    • Mentor Appendices
    • Triple-S Specs
    • Mentor 8.5 New Features
    • v8.1/v8.3/v8.5 Features 2009+
  • Survox Downloads
    • IVR Outbound, Inbound, Blended
  • Quick Help Links
    • Knowledge Base Articles
    • Survox Default Status Codes.
  • Search
  • Menu Menu
  • What’s New
    • Release Notes and Bug Fixes for Version 10.2
    • What’s New in Version 8.8
    • Release Notes V8.8.X
  • Installation
    • Installation
    • 10.4.0+ System Requirements (64 Bit)
    • V10.2.6+ System Requirements
    • V8.8.21 System Requirements
    • Troubleshooting
  • Survox Dialer
    • Dialer Features
    • General Information
    • Installation and Setup
    • IVR Studies
      • Access IVR Studies
      • Inbound DID
      • IVR Programming Techniques
      • Voice Over Recordings
      • IVR Studies via Command Line
      • IVR Studies via Survox Console
    • Sound Question Types
    • Supervisor Commands
    • Survox Dialer Console
      • Account Administration
      • Dashboards and Monitoring
      • Logs and CDR
      • Sound File Browser
      • Status and Configuration
  • Survox Console
    • Appendices
      • Customizing your Interface
      • Migration of Studies
      • Multiple-Language Studies
      • Testing your Install
    • 3rd Party Integrations
      • Survox for KinesisPanel
        • Kinesis Company Setup
        • Kinesis Import Sample
        • Kinesis Project Setup
        • Kinesis Survey Requirements
        • Kinesis User Information
      • Survox for MaritzCX
        • MaritzCX Company Setup
        • MaritzCX Import Sample
        • MaritzCX Project Setup
      • Survox for Qualtrics
        • Qualtrics Company Setup
        • Qualtrics Import Sample
        • Qualtrics Monitoring
        • Qualtrics Project Setup
        • Qualtrics Quota Setup
        • Qualtrics User API Token
      • Survox for SurveyMonkey
        • SurveyMonkey Basics
        • SurveyMonkey Company Setup
        • SurveyMonkey Project Setup
      • 3rd Party Shell QPX/Themes
      • 3rd Party Potential Errors
    • Admin
      • Add New User
      • Edit User
      • Add Security Type
      • Edit Security Type
      • Select Company
      • Add Company
      • Edit Company
      • Add Client
      • Edit Client
      • View Logs
      • Usage Reports
      • Setup Shop
    • Project Creation
      • New Project
      • View-Edit Project
      • Archives
        • Archive Project
        • Un-Archive Project
        • Manage Archives
    • Project Setup
      • Overview
      • Create-Edit Questionnaire
        • Design View
          • Add Pages
          • Delete Pages
          • Edit Pages
          • Add Questions
          • Copy Questions
          • Delete Questions
          • Edit Questions
          • Move Questions
          • Delete Questionnaire
        • Add Questions
        • Question Types
        • Copy Study
        • Write QPX
        • Logic
      • Upload Files (Project Setup)
      • Download Files (Project Setup)
      • Modify Web Options
        • Select A Theme
        • Create A Theme
        • Modify Index Page
        • Advanced Web Options
      • Create Sample
        • Import Sample Overview
        • Import Sample Workflows
        • Import Sample Video Clips
      • Test
    • Deploy
      • Go Live
      • Access Study
    • Manage
      • Shop and Server
        • Start
        • Stop
        • Employee Roster
        • Set Sample Options
        • Set Phone Parameters (Shop and Server)
        • Dialer Configuration (Shop and Server)
        • Dialer Test
        • Dialer Control (Shop and Server)
        • DNC Manage
        • DNC Upload
      • Study Control
        • Activate – Deactivate
        • Shutdown
        • Dialer Configuration (Study Control)
        • Dialer Control (Study Control)
        • IVR Studies
      • Monitoring and Stations
        • Authorize webCATI
        • Start Stations
        • Stop Stations
        • Clear Stations
        • Tell Stations
        • Monitoring (Monitoring and Stations)
      • Manage Sample
        • Change Callback Times
        • Convert
        • Delete Records
        • Download HTMLResp Files
        • Erase Call Histories
        • Fix-Verify
        • Gather Special Intv Numbers
        • Hide
        • List Sample
        • List Suspends
        • Market
        • Modify Parameters
        • Move to New Stack
        • Output Sample
        • Resolve Numbers
        • Return Owned Numbers
        • Reveal
        • Sort Specials by TimeZone
      • Manage Quotas
        • Named Quotas
        • View Named Quotas
        • Numbered Quotas
        • Resettable Quotas
    • Project Tracking
      • Dashboards
        • Live Interviewer
        • Live Study
        • Shop Summary
        • Survox Dialer Dashboard
      • Session Reports
        • Session by ID
        • Session by Times
        • Session by Averages
        • Session by Counts
        • Completes Report
        • Active Calls Report
        • Resolved Status Report
        • Productivity Report
      • Markets
        • Numbers Available
        • Within Market
      • Quota
      • Sample
        • Sample Availability
        • Call Parameters
        • Current Call Scheduling
        • Phone Reports
      • Web Response
        • Track Study
        • Track Password
    • Data Analysis
      • Verbatims
        • Run Verbatims
        • View Verbatims
      • Custom Web Tables
        • Run Custom Web Tables
        • View Custom Web Tables
      • On-Demand Tables
        • Run On-Demand Tables
        • View On-Demand Tables
      • Data Utilities
        • Data Tools
        • Data Conversion
        • List Data
        • View Listed Data
        • Assemble Suspends
        • Merge Data
        • Delimited Data Output
      • Upload Files (Data Analysis)
      • Download Files (Data Analysis)
      • Review Completes
        • View Complete
        • Edit Complete
    • Shared Files
      • Upload Files (Shared Files)
      • Download Files (Shared Files)
      • Delete Files
    • Help
  • Survent
    • Introduction to Survent
    • Basic Prepare Specifications
      • Introduction to Prepare
        • Files Created by Prepare
        • Creating Prepare Specifications
        • Question Statements
      • Study Header Statement
        • Display/Control Options
        • Programming/Compile Options
        • Programming/Size Options
        • Supervisor/Monitor Options
        • Survent Operational Options
      • Question Syntax
        • Question Structure
        • Question Label Line
        • Question Text
      • Basic Question Types
        • Display Question Type
        • Field Question Type
        • Field Question Response List
        • Numeric Question Type
        • Text Question Type
        • Variable Length Question Type
      • Back-Reference Displays
        • Miscellaneous Type Displays
      • Condition Statements
        • Referencing Question Types
        • Referencing Data Locations
        • IF Conditions in Functions
        • List of IF Condition Examples
      • File Access Commands
      • Testing the Questionnaire
      • Making changes to a live study
    • Advanced Prepare Specs
      • Compiler Commands
        • Compile Control Commands
        • Compose Control Commands
        • Data Control Commands
        • Interview Control Commands
      • Control Statements
        • Call Questionnaires
        • Disk-Based Field Questions
        • Edit Statements
        • Expression Statements
        • Generate Statements
        • Goto Statements
        • Reset Statements
      • Meta Commands
        • DB Meta Commands
        • Define Meta Commands
        • Global Meta Commands
        • Print File Meta Commands
        • System Meta Commands
      • Phone Statements
        • Call History Related
        • Dialer Related
        • Interviewer Mode Related
        • Market Related
        • Number Handling Related
        • Phone Number Retrieval
        • Sample Info Related
        • Suspend Related
      • Quota Statements
        • Quota Techniques
        • Named Quota Types
        • Numbered Quota Type
        • Managing Master Quotas
      • Rotations
      • Special Information Statements
        • CaseID/Unique ID Related
        • Data Related
        • Dates, Study and Employee Information Related
        • Special, Suspend and Terminate Block Related
        • Supervisor and Logfile Related
        • Timer Related
      • System Statements
        • ZSPC Statements
    • Multi-Language Studies
    • Supervisor Commands
      • Data Commands
      • Dialer Commands
      • Interviewer Commands
      • Monitoring Commands
      • Other Supervisor Commands
      • Phone File Commands
      • Quota Commands
      • Stations/Server Commands
      • Study Commands
    • Survent Utilities
    • The Phone System
    • The Phone System (cont’d)
    • Appendices
      • Abbrevation Table
      • Blow Error Messages
  • Mentor
    • 1. Introduction
    • 3: Reformatting Your Data
    • 2: Preparing Your Data
    • 4: Basic Tables
    • 5: Intermediate Tables
    • 6a: Advanced Tables
    • 6b. Advanced Tables (cont’d)
    • 7: Tables Viewable Through a Browser
    • 8a: Statistics (Significance Testing)
    • 8b: Statistics (Significance Testing)(cont’d)
    • 9: Specialized Functions
    • Mentor Appendices
    • Triple-S Specs
    • Mentor 8.5 New Features
    • v8.1/v8.3/v8.5 Features 2009+
  • Survox Downloads
    • IVR Outbound, Inbound, Blended
  • Quick Help Links
    • Knowledge Base Articles
    • Survox Default Status Codes.

This section is intended for the individuals that will be installing the Survox platform within their organization. The section is broken into three areas:

System Requirement
Installing the Survox Platform
Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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