Mode (Predictive, Preview, Manual) a Phone Number was dialed in

FOR NOW THIS SHOULD REMAIN AN INTERNAL DOCUMENT.

There is some information in the call history itself that can let you know in what mode a call was made.

If the call was made by in predictive mode and came back as a non-connect, then the interviewer ID will be SRVR or SV## where ## is the number of the dialer that made the call. The dialer number is assigned in the parmfile.

If the call came back as a connect or was done in either preview/power or manual mode, then the interviewer ID will be that of the interviewer who was on the call and will be of no help to determine the mode of how the call was made.

The only way to truly know how a number was dialed is to track it in the server log file.

You can grep for the phone number. For numbers dialed by the MSG dialer, it looks like this:

An example of a log from a client.

grep 7243283460 ll131126*

DIALNUMBER20:46:26 ldev: 1079 2 5 recnum 17736 (7243283460) ()

callerid? 20:46:26 (NUMBER_DIAL k631c, 7243283460, 17736, 1079, F, 0, 2, 0, 0, 0)

stdsend 20:46:26 to dlr 2 cde=0 req:0 (7243283460)

dd02<NUMBER_DIAL K631C, 7243283460, 17736, 1079, F, 0, 2, 0, 0, 0

TODIALER 20:46:26 (0002 NUMBER_DIAL K631C, 7243283460, 17736, 1079, F, 0, 2, 0, 0, 0!)

dd02>DIALRESULT K631C, 1079, CONNECT, 7243283460, 17736!

HANDLEGER 20:46:26 (2) (2) (up) (DIALRESULT K631C, 1079, CONNECT, 7243283460, 17736!)

FROMDIALER20:46:26 (0002 DIALRESULT K631C, 1079, CONNECT, 7243283460, 17736!)

dialresult20:46:26 (2) Study: K631C, Ext: 1079, Stat: CONNECT (7243283460 17736)

HANDLEFONE20:46:26 (7243283460) recnum=17736 17736 status=820 ext=1079

LL11 10791311262046252330k631c 4202 0177360397 0 7243283460 00397 k631c

W_STATUS 20:46:53 (1079) – Between interviews phone: 7243283460

(1079) – Between interviews phone: 7243283460

PUTFONENUM20:46:53 (k631c) 017736 107 (4202) 7243283460 0397

LL12 10791311262046532330k631c 4202 0177360314 973 107 0003000H M003 00314 02 00029 107 7243283460 0 k631c

LL13 10791311262046532330k631c 4202 00029 107 7243283460 k631c

PHONENUMBR20:46:53 (4202-k631c) #7243283460 rec#=17736 status=107 type = 0

W_STATUS 20:46:54 (1079) – Doing interview phone: 7243283460

(1079) – Doing interview phone: 7243283460

The important part of what it shows is the number_dial line.

TODIALER 20:46:26 (0002 NUMBER_DIAL K631C, 7243283460, 17736, 1079, F, 0, 2, 0, 0, 0!)

The 2nd value after the phone number is what you want to look at (1079 in this case).

If that value is NON-ZERO then the number was dialed in preview mode for that specific station. If the value is 0, like in this example then it was dialed in predictive mode.

TODIALER 16:18:39 (0002 NUMBER_DIAL K691, 7735824406, 23554, 0, F, 0, 0, 0, 0, 0!)

If there is NO TODIALER line at all, but there are other references to the number that look like this:

HANDLEFONE20:46:26 (7243283460) recnum=17736 17736 status=820 ext=1079

LL11 10791311262046252330k631c 4202 0177360397 0 7243283460 00397 PUTFONENUM20:46:53 (k631c) 017736 107 (4202) 7243283460 0397

LL12 10791311262046532330k631c 4202 0177360314 973 107 0003000H M003 00314 02 00029 107

Then it was dialed manually.

The above applies to all dialers except the SER dialer. Checking how it was dialed by the SER dialer is done by doing the following:

If the number was dialed predictively there will be a PR command and likely also an RT command.

TODIALER 21:29:27 (0001 PR:WSIXSC:1:615889626400002T 0000000000000000!)

FROM ATMS 21:32:44 62 (RT:WSIXSC:Y:615889626400002TY01201311262137550000000000000000!)

If the number was dialed in preview mode there will be an RD command.

:TODIALER 17:39:49 (0001 RD:K631C:47:6783269756!)