IVRCONTROL file – IVR configuration control file for Survox IVR

The IVRCONTROL file is to be placed in the $CFMC/control directory. The best way to create the IVRCONTROL file is through the Survox Console.

The general contents for an outbound IVR study for example would be:

This is the syntax for OUTBOUND:

<studyname>_ivr OUTBOUND dialer=01 max=20

The first variable is the project/study name with an _ivr.

The 2nd variable is the type of IVR, this would be OUTBOUND.

The 3rd variable is the dialer number, you will need to specify “dialer=” and the number of the dialer.

The 4th variable is the “max=” maximum number of concurrent IVR sessions.

This is the syntax for INBOUND:

<studyname>_ivr, INBOUND, 4159999999 dialer=01 max=5

The first variable is the project/study name with an _ivr.

The 2nd variable is the type of IVR, this would be INBOUND. This variable must be followed by a “,” comma.

The 3rd variable is the inbound phone number or DID number configured for the Survox dialer.

The 4th variable is the dialer number, you will need to specify “dialer=” and the number of the dialer.

The 5th variable is the “max=” maximum number of concurrent IVR sessions.