Display Suspend Text Information
To display the suspend text information, you can use a !PHONE,SHOW_CALL_HISTORIES or a !PHONE,SHOW_SUSPEND_TEXT statement in the spec.
NOTE: Using a !PHONE,SHOW_CALL_HISTORIES statement will display the suspend text and all call histories.
Here is a sample call history display:Call # 1: FRI DEC 5 1999 16:57 – 16:59 ID: TEST STATUS: NO ANSWERCall # 2: TUE DEC 9 1999 10:23 – 10:28 ID: MARY STATUS: TIMED CALL
The default is to show all histories. You may specify two numbers that control the histories shown:
!PHONE,SHOW_CALL_HISTORIES, # from end, # from start, SHOWNOTE
This will let you see from start histories from the first call and from end histories from the last call made. If the *SHOWNOTE parameter is used, it will show the call note in addition to the call history information.
NOTE: *SHOWNOTE can only be used if you have 100-column call histories, the last 66 columns are the note.
Example:
!PHONE,SHOW_CALL_HISTORIES,3,1
This will show the first call and the last three calls. If only one number is specified, that many histories from the end will be shown. The text describing the phone status on the phone history can be controlled using the file *FONESTAT in the CFMC CONTROL directory. Each label can be up to 16 characters. Add a line to the file for every status you will be using consistently, or modify the text for existing statuses. If you do not provide text, the program will list the status number instead.
Example:
1: COMPLETE
13: DON’T RESPOND (example added status)
…
101: NO ANSWER
102: BUSY
…
113: LIKES TO TALK (example added status)
NOTE: You can also display the suspend text in the text of a question by using the syntax “[20001.80]”.