QSS Quota Screen Enhanced with Automatic Dialer Return Statuses

You can now get the dialer return statuses listed on the QSS screen if you include their names in your questionnaire. If you are running predictive dialing and the quota is built, the study server will update it automatically.

Here is a list of the names to use:

RESOLVED STATUSES:

dialer_number_not_dialed

dialer_timed_call_not_dialed

dialer_unknown_number

dialer_out_of_service

dialer_incomplete

dialer_bad_number

dialer_modem_answered

dialer_disconnected

dialer_forced_resolved

dialer_changed_number

dialer_number_too_old_tocall

CALLBACK STATUSES:

dialer_no_answer

dialer_busy

dialer_busy_to_na

dialer_trunk_line_busy

dialer_nuisance

dialer_answering_machine

dialer_ser_g

dialer_hung_up_phone

dialer_connect_then_abort

dialer_no_ring_back

OTHER STATUSES:

dialer_connect(ed)

dialer_all_other

Here is an example of how to reference the names in a quota block in the questionnaire:

{!If quota(dialer_number_not_dialed) or &quota(dialer_timed_call_not_dialed) or &...quota(dialer_all_other)!goto }

Each time the dialer returns one of these statuses for that study, it updates the quota for that status. If a status comes back from the dialer without a corresponding quota but you have a “dialer_all_other” quota, it will add one to that quota. In this way you can make your own quota lists (include as many or few of the quotas as you wish)