Interviewer Mode Phone Statements

The interviewer mode phone statements assign ownership of a phone number to the current interviewer, programmatically executes the “Newowner” keyword for Ownership mode, programmatically executes the “Override” keyword for Ownership mode, clears Ownership mode in the phone record and sets the current owner to blanks and assigns the special interviewer type.

Valid Subtypes

• Ownership Mode Subtypes
  • Assign_Current_Interviewer_Owner
  • Assign_New_Interviewer_Owner
  • Override_Ownership
  • Owner_Off
• Special Interviewer Subtype
  • Assign_Special_Type

ASSIGN_CURRENT_INTERVIEWER_OWNER

Shortform: !PHONE,ASSIGNOWNER

ASSIGN_CURRENT_INTERVIEWER_OWNER assigns ownership of the phone number to the current interviewer. This writes the interviewer ID into the owner field of the phone record. There are no parameters to this command.

ASSIGN_NEW_INTERVIEWER_OWNER

Shortform: !PHONE,ASSIGNNEWOWNER

ASSIGN_NEW_INTERVIEWER_OWNER programmatically executes the NEWOWNER keyword for Ownership mode. There are no parameters to this command.

OVERRIDE_OWNERSHIP

Shortform: !PHONE,OVERRIDEOWNER

OVERRIDE_OWNERSHIP programmatically executes the OVERRIDE keyword for Ownership mode. There are no parameters to this command.

OWNER_OFF

Shortform: !PHONE,OWNEROFF

OWNER_OFF clears Ownership mode in the phone record and sets the current owner to blanks. There are no parameters to this command.

NOTE: For all Ownership Mode type Phone Statements, see the Ownership Mode documentation for more information.

ASSIGN_SPECIAL_TYPE

Shortform: !PHONE,ASSIGNSPECIAL

ASSIGN_SPECIAL_TYPE sets the special interviewer type in the phone record.

Special interviewer types are used in the case of different languages, interviewers better at closing suspends, etc. This can be a number between 0 (no special type) and 9.

It causes the phone number to be sent to a special interviewer stack when it comes up to be called at its scheduled time. It will be offered only to a special interviewer until the special interviewer type is changed to “0” again.  The special interviewer type is coded in column 22 of the phone record.

NOTE: This does not immediately put the number in the special interviewer stack, but is put in a stack depending on the value in the PHONE,SET_CALL_STATUS statement; when the number comes up to be called, it is moved to the special interviewer stack.

To put the number in the special interviewer stack immediately, use PHONE,SET_CALL_STATUS,191-199 or PHONE,SET_CALL_STATUS,201-209.

This will also mark the record as a “Special Interviewer” number from that point on (column 22).

If you put the number in the stack and do not use the PHONE,ASSIGN_SPECIAL_TYPE statement, the following call(s) again will be released to go to any interviewer.

The syntax for the PHONE,ASSIGN_SPECIAL_TYPE question type is:

!PHONE,ASSIGN_SPECIAL_TYPE,<interviewer type #>

Example:

{ SETINTVTYPE1:
!PHONE,ASSIGN_SPECIAL_TYPE,1 }

This will set the phone record to an interviewer type 1 in column 22.