Survox Default Status Code List

Status Description
0 No Status Set
1-100 Resolved Statuses: Will not be called again (goes to Stack 314)
1 Default “Complete” Status
2-99 User Defined Resolved Statuses
100 *Not Currently in use
101-180 Callbacks, some with specific meanings
101 No Answer Dialer No answer moved to 851
102 Busy Call in X Minutes (Dialer busy moved to 852)
103 Busy Changed To No Answer Dialer busy to no answer moved to 853
104 Timed Call Default for ‘suspend’ and “timed” calls
105 Timed Call->NA (No Time Specified) Said 104, but did not give time (treated like “no answer”)
106 Nuisance Call Dialer nuisance call moved to 856
107 Answering Machine Dialer answer machine moved to 857
108-156 User Defined ‘No Answer” statuses-same callback rules as status 101
156 Moved to 181
157 Dialer trunk busy moved to 867
158-159 User Defined “busy” statuses-like 102
157 Treated the same as new 681, busy -> NA goes to 682, out of line busy goes to 683
158 Treated the same as new 684, busy -> NA goes to 685, out of line busy goes to 686
159 Treated the same as new 687, busy -> NA goes to 688, out of line busy goes to 689
160-179 User Defined Timed Callbacks (like status 104, see also 660-679)
180-199 Set to Specific Callback Type, Save History
*See corresponding 201+ Stacks that Don’t Save a History
180 Put to “Targeted Dialing Only” Stack Stack 342
181 Put to “get -specific only” stack Stack 338
182 Forced Busy to NA *Note: like status 103 (busy2na), make sure you are using it that way
183 *Not Currently in use
184 Timed status, but if call #=maxcalls, always resolved with status 973
185 Put to Front of “Holding Area” Bucket
186 Put to Front of Stack came from
187 Put to Back of Stack came from
188 Put to Hidden Stack Stack 317
189 Put to back of  “Holding area” Stack (old bucket9)
190 *Not Currently in use
191-199 Put Direct to Corresponding Special Interviewer Type 1-9 Stacks 318-326
200 *Not Currently in use
201-300 Survox Callbacks that don’t save a call history
201-209 Put to Corresponding Special Interviewer Type 1-9 Stacks 318-326
210 *Not Currently in use
211-226 Set to Specific Callback Type, Don’t Save a Call History See corresponding 180+ stacks that save a call history
211 Put to Front of Stack Came From
212 Put to Back of Stack Came From
213 Put to Hidden Stack Stack 317
214 Put to Back of “Holding area” bucket (stack xx9) for it’s market/time zone
215 Put to Front of “Holding area” bucket (stack xx9) for it’s market/time zone
216 Put to “Targeted Dialing Only” stack Stack 342
217 Put to “Goodtogo” stack Stack 341, release server/dialer
218-221 *Not Currently in use
222 Put to ‘Call First’ Stack Stack 336
223 Put to ‘Email Invite’ Stack Stack 334
224 Put to ‘Email Remind’ Stack Stack 335
225 Put to ‘Bad Email’ Stack Stack 341
226 Put to “Get specific only” stack Stack 338
227-249 *Not Currently in use
250 Return from server as a targeted number – not dialed
251-299 *Not Currently in use
300 Terminated (Entered TERMINATE or clicked button)
301-499 User Defined Resolved Statuses Stack 314
401-499 Survox reserves this for specific purposes.  Note, you can use these for other purposes, but it may cause some standard reports to be wrong
401-410 Email Results
500 *Not Currently in use
501-599 User Defined No Answer Callback Statuses (like status 101)
551-599 Survox reserves this for specific purposes.  Note, you can use these for other purposes, but it may cause some standard reports to be wrong
551-560 Email Resutls
600 Suspended (typed Suspend or clicked button), assume qualified (timed status)
601-679 User Defined Timed Callback Statuses
601-628 User Timed Callback Statues (like 104)
629 Suspended before qualify (typed Suspend or clicked button)
630 Suspended (status 600), but gave no time
631-659 Timed call, no time given on status 601-629 respectively (like status 105 for 104, interviewer did not enter a time)
659 Suspended before qualify, not time given (at 629)
660-679 Timed call, no time given on status 160-179 respectively (like status 105 for 104, interviewer did not enter a time)
680 *Not Currently in use
681-700 User Defined Busy Callback Statuses (like statuses 102, 103, and 182) These are in groups of 3
681 User assigned busy status (like 102)
682 User assigned busy status changed to NA (like 103)
683 User assigned busy status change early to NA (like 182)
684,687,690,693,696 Like 681 respectively
685,688,691,694,697 Like 682 respectively
686,689,692,695,698 Like 683 respectively
699-700 *Not Currently in use
701-799 AAPOR (resolved) statuses (pending)
The default dialer status codes start at 800 and go through 899
800-997 Survox Reserved Statuses: (reserved, cannot be specified on a !PHONE,SET_CALL_STATUS statement)
800 Dialer Connect (connected, but no Survent status yet) (was status 1)
801-899 Statuses Returned from Dialers
801-850 Dialer Resolved Statuses (Stack 314)
801 Dialer Number Not Dialed (Was 71)
802 Dialer Timed Number Not Dialed (Was 72)
803 Dialer Unknown Number (Was 73)
804 *Not Currently in use
805 Dialer Not In Service (‘Ser’ dialer only) (Was 75)
806 Dialer Incomplete (‘Ser’ dialer only) (Was 76)
807 Dialer Bad Number (Was 77)
808 Dialer Modem Answered (Was 78)
809 Dialer Disconnected (Was 79)
810 Formerly Network Bad (Now 875)
811 *Not Currently in use
812 Dialer Changed Number (Was 82)
813-814 *Not Currently in use
815 Dialer Number Too Old to Call (Was 95)
816-817 *Not Currently in use
818 Dialer SIP Nonworking
819 Dialer No Connect
820 *Not Currently in use
821 Interviewer Hung Up durring dial
822 Dialer Call Blocked
823 Call is Ringing (Test Mode Only)
824-849 *Not Currently in use
850 Preview Mode dial in progress
851-900 Dialer Callback Statuses
851 Dialer No Answer (Was 101)
852 Dialer Busy (Was 102)
853 Dialer Busy To Na (Was 103)
854 Dialer Trunk-line Busy (Was 104 then 157)
855 Dialer Incomplete Callback (Was 185)
856 Dialer Nuisance Call (Was 106)
857 Dialer Answering Machine (Was 107)
858 Dialer ‘G’ Status (‘Ser’ Dialer Only Was 108)
859 Dialer Hung Up Phone (Was 109)
860 *Not Currently in use
861 Dialer Connect then Abort
862 Dialer Hungup
863 Dialer No Ringback (Was 183)
864 Dialer Connected Atd (was 181)
865 Interviewer hung up phone while dialing
866 Dialer did not dial the number
867 Abandoned, but mark as Targeted so don’t abandon again
868-869 *Not Currently in use
870 Dialer Rejected Call
871 Dialer NO User Responding
872 Dialer Channel Unavailable
873 Dialer Temporary Failure
                               874 Socket Unavailable (Asterisk max files issue)
                              875 Network Bad (likely temporary failure)
876-890 *Not Currently in use
891 Manual Dial Number entered incorrectly
892 IVR Connect Answering Machine
893-899 *Not Currently in use
900-997 Survox Reserved Statuses
900 Number “In the air” (at the interviewer station)
901-949 Survox Survent Callback Statuses
901 Survent had Blow Error (Was 180)
902 Survent Sighup, terminal abort, suspend/cb in 24 hrs (Was 190)
903 Survent Autosuspended (web) survey
904 *Not Currently in use
905 Survent Suspended due to “max idle time”
906 *Not Currently in use
907 Phone Quota Retry (Was 997, rescheduled like a busy)
908 Phone Cluster Retry (Was 998, rescheduled like a busy)
909-949 *Not Currently in use
950-979 Survox Resolved Statuses
950 *Not Currently in use
951 Server Found Duplicate, don’t call (was 91) Stack 316
952 Server Found # in “DNC Prefix” List, don’t call (was 70) Stack 330
953 Server Found # in “DNC” List, don’t call (was 96) Stack 330
954 Number completed by Validator (was 97) Stack 314
955 Phone Number Killed by Foneutil or Survsupr (was 81) Stack 314
956 DNC Email List Stack 330
957-970 *Not Currently in use
971 Force Resolved by dialer (Was 80) Stack 314
972 *Not Currently in use
973 Max Calls Limit Reached (was 94, Final Status Only)
974 Max Calls Ever Reached (was 99, Final Status Only)
975 Over Phone Quota, resolved Stack 314
976 Over Quota Percent, resolved Stack 314
977 Dialer Failed transfer to Validator Stack 314
978 Server Failed transfer to Validator Stack 314
979 Hit Maximum Number of Possible Calls (99) Stack 314
980-998 Survox Error Statuses (Put in Error Stack 315)
980 Bad Status Set (Was 250)
981-982 *Not Currently in use
983 Bad Phone Record (Was 83)
984 Dialer status returned with no corresponding Survox status (Was 84)
985 Invalid Time In Timed Callback (Was 85, put in stack 331)
986 Bad ‘Putfone’ with Zero in Field (Was 86)
987 Bad Field in Phone Record – Overwrote Marketloc? (Was 87)
988 Unknown Status (Was 88)
989 Bad Special Interviewer Type Value (Was 89)
990 No Stack Found (Was 90)
991 Max History Check Error (Was 98)
992 No Next Bucket (Was 92)
993 Bad ‘Putfone’ (Was 93)
994 Invalid SIP Cause
995-997 *Not Currently in use
998 Reserved for !PHONE,SET_CALL_STATUS,998 (will “blow” if dialer connect status 800 or 0)
999 Reserved for !PHONE,SET_CALL_STATUS (!PHONE,SET_CALL_STATUS,999,location=use status in this location)