Setting up International Dialing via Command Line/Fonebuld
NOTE: In the spec, if you have a !PHONE,GET_PHONE_INFORMATION for the phone number, set it to !PHONE,GET_PHONE_INFORMATION,1,18 to ensure that all digits are accounted for.
1) In the raw sample put the time zone number in columns 23-24 of each phone record before creating the phone files
2) In the phone header set the phone number to 18 digits to accommodate the international phone number
3) In the phone header set the necessary time zone(s) that the phone numbers will be in. This can be set with the shopfile command in Fonebuld. See below for more information about time zones.
4) In the phone header setinternational_dialingto yes
NOTE: If you are using version 8.3 or before you will need to set country_code to 1
5) Using Fonebuld, build your fone files using the parameters set above
Setting up International Dialing via the Survox Console
NOTE1: Knowledge of the Survox Console is required.
NOTE2: Before uploading the spec, if there is a !PHONE,GET_PHONE_INFORMATION for the phone number, set it to !PHONE,GET_PHONE_INFORMATION,1,18 to ensure that all digits are accounted for.
pages on the documentation site.
1) After the project is created, click on Project Setup – Create Sample – Import Sample
2) Choose the project from the Project dropdown menu and load it by clicking on the refresh icon
3) Choose the sample source from the Sample Source dropdown menu and load it
NOTE: Make sure that there is a field in the raw sample source containing the timezone for each sample record before importing the sample.
4) Select the shopfile to use from the Select Shop File dropdown menu and load it
5) Edit the Calling Parameters by clicking on the edit icon
6) Modify the phone number to 18 digits to accommodate the international phone number
7) Modify the market information if the project is using markets
8) Set the necessary time zone(s) that the phone numbers will be in. See below for more information about time zones.
9) Set the country_code to 1
10) Set any DNC files to use
11) Save the calling parameters
12) Edit the Import File Map by clicking the edit icon
13) Modify output widths if necessary per Best Practices
14) Expand the Optional CFMC Variables
15) Assign the time zone to each record by clicking on the dropdown menu and choosing which field the timezone is in
16) Save the import file map changes
17) Import the sample by clicking in the Import Sample icon
Click Hereto Watch a short video on how to set up international dialing via the Survox Console.
How timezones are specified in the shopfile
In the raw sample put the time zone number in columns 23-24 of each phone record before creating the phone files. Time zones are specified as 2 digit numbers from 01 to 24 with Greenwich Mean time being 24. The first time zone west of Greenwich is assigned 01 and each subsequent time zone west is incremented by 1 up to 24.
The continental US time zones are 05 (Eastern), 06 (Central), 07 (Mountain) and 08 (Pacific). Alaska is time zone 09 and Hawaii is time zone 10 during non-daylight savings time (Winter) and time zone 11 during daylight savings time (Summer).
Time zones 22, 23, and 24 are for Europe, with 24 being Greenwich, 23 for Western Europe, and 22 for Eastern Europe.
If you are calling other parts of the world or are not sure what time zone a particular country is in, there are many websites that can provide that information. A search for “time zone map” or “time zone <country>” should supply you with several sites to look at. One site we have used in the past is http://www.worldtimezone.com.
When looking at time zone information from one of these sites, they typically will refer to a particular time zone as an offset to Greenwich Mean Time. The notation is usually either UTC+ or UTC- where the number is how many time zones it is from Greenwich. Positive numbers are East of Greenwich and negative numbers are West. If the number is UTC+ then you want to subtract that from 24 to get the Survox time zone value.
For instance, a country like Germany is UTC+1, so that will be time zone 23. If the number is UTC-, then you just want to use the absolute value of that number to get the Survox time zone value. For instance, the Eastern part of Brazil is UTC-3, so that will be time zone 03.
The time zones assigned do not have to be consecutive, For instance, TIMEZONES=5-8,10,22,23,24 is okay. There is a maximum of 24 time zones in a single fone file, althoughhaving more than about 12 will cause some of the displays to split into multiple screens.
How 1/2 timezones are specified in the shopfile
Since there are countries that use 1/2 timezones, but theSurvox layout only supports 2 characters, you have to use the letter notation to assign the time zones. Each letter in the alphabet corresponds to its numeric position in the alphabet (A=1, B=2. and so on until X=24).
For a country like India which is time zone +4.5 or 4 1/2 hours ahead of Greenwich Mean time, you subtract 4.5 from 24 and get 19.5, but since it is a half time zone, you have to use the letter notation. S is the 19th letter in the alphabet, so the setting is S5.
Iran is another country with a 1/2 time zone,. It is an hour behind India or an hour closer toGreenwich, so it will be one letter higher or T5.
There are a few places in the world that actually have 1/4 time zones, but since there are so few actual phones in such areas they are not currently supported nor is there any plan to do so. You will have to put them in the nearest 1/2 time zone.
Daylight savings for international numbers
Starting with version 8.71 you can put a D in column 20 of the raw record and it will treat that number as though it is in an area of the world that does not observe daylight savings time.
Numbers in such areas will appear 1 time zone higher during daylight savings time to account for the fact that most of the world has pushed their clocks forward an hour while these areas have not.
